Customer Service Representative (CSR)

Requirements

Education

• •Higher Secondary
• •Minimum Education: HSC (Higher Secondary).

Experience

• •At most 1 years
• •The applicants should have experience in the following business area(s): Training Institutes, Call Center, Educational Technology (Edtech) Startup

Additional Requirements

Age 20 to 30 years

Qualifications

• •Preferred: University students or graduates.
• •Experience: 6 months – 1 year in customer support is preferable.
• •Freshers with strong communication skills and willingness to learn are also encouraged to apply.
• •Excellent verbal and written communication skills (Bangla & English).
• •Strong active listening, critical thinking, and problem-solving ability.
• •Ability to remain calm, empathetic, and professional under pressure.
• •Familiarity with CRM systems (Bitrix, Zendesk, Freshdesk, or similar) is a plus.

Skills & Abilities

• •Customer-first mindset with a positive, proactive attitude.
• •Strong multitasking and time management skills.
• •Detail-oriented and collaborative team player.
• •High adaptability and eagerness to learn new tools and processes.
• •Growth mindset with a strong willingness to upgrade communication and problem-solving skills continuously.
• •Career Growth & Benefits
• •Opportunity to work with a global learning company.
• •Structured career development pathway with training and mentorship.
• •Monthly learning & skill-building sessions for continuous professional growth.
• •Exposure to global-standard customer support practices.
• •Competitive salary and performance-based incentives.
• •Friendly, inclusive, and learning-focused work environment.

Responsibilities & Context

Key Responsibilities

• •Handle inbound and outbound calls, emails, and live chats with professionalism and courtesy.
• •Provide accurate, timely, and complete information using internal tools and resources.
• •Address and resolve customer complaints with patience, empathy, and efficiency.
• •Maintain and update customer records and document all interactions in CRM.
• •Collaborate with internal departments to improve the overall customer experience.
• •Assist customers with product inquiries, order placements, troubleshooting, and support needs.
• •Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Skills & Expertise

Client Service

Communication in English

Customer Care

Customer Relationship Management

Sales target

Customer Service

Telecommunication Products & Services

Compensation & Other Benefits

• •T/A,Mobile bill,Weekly 2 holidays
• •Salary Review: Yearly
• •Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka