Sutherland

customer service representative- customer care

Cairo, Cairo Governorate, Egypt

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hirly's read of this role

Seniority: Mid level
Country: EG
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Provide professional technical support and troubleshooting to customers.
Identify and resolve technical issues efficiently.
Guide customers through solutions in a clear and friendly manner.
Document customer interactions and reported issues accurately.
Deliver an excellent customer experience while meeting performance standards.
Work effectively in a fast-paced, team-oriented environment.

Excellent English communication skills .
Strong problem-solving and troubleshooting abilities.
Good computer and technical skills.
Customer-focused with a professional attitude.
Ability to multitask and work under pressure.
Willingness to work rotational shifts , including overnight shifts.
Previous technical support or customer service experience is a plus, but not mandatory.

salary is 20800 Net + 1100 overnight allowance 

Original posting on Sutherland's site ↗

Listed on hirly, a job board. hirly is not the employer: Sutherland is hiring for this role.

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