Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher

Sila Heating, Air Conditioning, Plumbing & Electrical King of Prussia, PA (In-Office)

Be the Voice of the Customer. Control the Day.

This isn’t just a call center role—and it’s not just dispatch.

You’ll be the first point of contact for our customers and the person keeping our technicians moving efficiently throughout the day. If you can think fast, stay organized under pressure, and communicate clearly, this is a role where you can make a real impact.

At Sila, our CSR/Dispatch team plays a direct role in driving revenue, maximizing efficiency, and delivering a great customer experience.

What You’ll Be Doing

Answer incoming calls and c onvert them into booked service appointments

Dispatch technicians based on priority, geography, and skill set

Monitor and manage the schedule throughout the day to maximize efficiency and revenue

Communicate with technicians in the field to adjust routes, timing, and job details

Make outbound calls to confirm appointments and fill open time slots

Keep customers informed on technician arrival times and delays

Accurately enter and update job and customer information in ServiceTitan

Work closely with operations to ensure jobs are completed smoothly from start to finish

What Success Looks Like

High booking rate on inbound calls

Efficient routing that minimizes drive time and maximizes completed jobs

Minimal gaps in the schedule

Clear, proactive communication with both customers and technicians

Ability to stay calm and in control—even when things change quickly

What We’re Looking For

Experience in customer service, dispatch, or call center environments

Comfortable working in a fast-paced, high-volume setting

Strong multitasking and problem-solving ability

Clear and confident communication skills

Highly organized with strong attention to detail

Experience working with scheduling/dispatch software (ServiceTitan preferred)

Ability to make quick decisions and adjust in real time

What We Offer

Competitive hourly pay + performance incentives

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and development

A stable, growing company with real advancement opportunities

👉 Apply today to learn more.