Customer Service Representative - Floating

Description

Pathfinder Bank is seeking a Customer Service Representative (Floating) to support operations within a community banking and financial services environment . This role contributes to customer transactions, deposit account servicing, and branch support across multiple locations , ensuring a high level of service and adherence to banking regulations.

Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

We offer:

• •Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off
• •Opportunities for career growth and internal mobility within a community bank
• •A supportive team environment focused on employee development and engagement
• •A community-focused culture with opportunities to give back locally

Position Summary

Provides a positive and professional customer service experience while supporting daily banking operations across multiple branch locations. Performs a variety of customer transactions and account servicing functions, while ensuring compliance with bank policies, procedures, and regulatory requirements.

Essential Functions

• •Process customer transactions including deposits, withdrawals, payments, and transfers in accordance with banking policies and procedures
• •Provide customer service support related to deposit accounts, account maintenance, and general banking inquiries
• •Assist customers with account opening, product education, and basic financial services needs
• •Maintain accuracy in cash handling, balancing, and transaction processing within established guidelines
• •Support daily branch operations including teller line coverage and platform assistance as needed
• •Travel between assigned branch locations to provide staffing support based on operational needs
• •Ensure compliance with banking regulations, including customer identification procedures, privacy, and data security requirements
• •Identify opportunities to refer bank products and services that align with customer needs
• •Maintain a professional and positive customer experience during all interactions
• •Perform administrative and operational tasks to support branch efficiency and service delivery

Requirements

• •High school diploma or equivalent
• •Prior customer service or cash handling experience
• •Ability to travel between branch locations as needed
• •Strong communication and interpersonal skills
• •Ability to work in a fast-paced banking environment while managing multiple priorities
• •Basic computer proficiency and ability to learn banking systems
• •Strong attention to detail and accuracy in transaction processing
• •Ability to adhere to banking policies, procedures, and regulatory requirements

Preferred Qualifications

• •Experience in banking, financial services, or retail banking environment
• •Knowledge of deposit accounts, teller operations, or basic banking products
• •Previous experience handling customer transactions in a regulated environment