Sutherland

Customer Service Representative - MZ

Alexandria, Alexandria Governorate, Egypt

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hirly's read of this role

Seniority: Mid level
Country: EG
Work mode: Remote-friendly
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This is a full-time on-site role located in  Alexandria  for a  Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering  exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of  customer satisfaction .

Your  day-to-day responsibilities  will include:

📞 Handling customer interactions with  efficiency  and  empathy .
🛠️ Providing  tailored solutions  to meet customer needs.
🌟 Ensuring a  positive customer experience  through  effective communication  and  professional phone etiquette .

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

🚀 We’re Hiring Talented People! 🌟

Grads, Fresh Grads,Gap Year & Dropouts  are welcome to apply! 🎓

🔑  What we’re looking for:

✅  Fluency in English  is a MUST! (B2/C1 level) 🇬🇧

✅ Strong skills in  Customer Service  &  Customer Support  🤝

✅ Proven ability to  enhance Customer Satisfaction  &  Customer Experience  💯✅  Problem-solving ,  active listening , &  attention to detail  👂💡

✅  Flexibility  with  night & overnight shifts  is essential 🌙

✅ Proficiency in  professional phone etiquette  &  communication techniques  is a plus 📞💬

💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

Sutherland  is a global leader specializing in  AI ,  automation ,  cloud engineering , and  advanced analytics  to drive  digital transformation  and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on  digital engineering services , we deliver  innovative technologies  and  business process excellence , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of  363 independent inventions , including  250 AI-based solutions  with  patents  in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless  "as-a-service" model , enabling rapid innovation and supporting sustainable business growth.

Original posting on Sutherland's site ↗

Listed on hirly, a job board. hirly is not the employer: Sutherland is hiring for this role.

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