Customer service representative - Telecom account - AA

This is a full-time on-site role located in  Cairo  and  Alexandria  for a  Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering  exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of  customer satisfaction .

Your  day-to-day responsibilities  will include:

• •📞 Handling customer interactions with  efficiency  and  empathy .
• •🛠️ Providing  tailored solutions  to meet customer needs.
• •🌟 Ensuring a  positive customer experience  through  effective communication  and  professional phone etiquette .

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

🚀 We’re Hiring Talented People! 🌟

Fresh Grads & Dropouts  are welcome to apply! 🎓

🔑  What we’re looking for:

✅  Fluency in English  is a MUST! (B2/C1 level) 🇬🇧

✅ Strong skills in  Customer Service  &  Customer Support  🤝

✅ Proven ability to  enhance Customer Satisfaction  &  Customer Experience  💯

✅  Problem-solving ,  active listening , &  attention to detail  👂💡

✅ Experience in a  customer-facing role  and familiarity with  CRM tools  is a plus! 🖥️

✅  Flexibility  with  night & overnight shifts  is essential 🌙

✅ Proficiency in  professional phone etiquette  &  communication techniques  is a plus 📞💬

💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

All your information will be kept confidential according to EEO guidelines.

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