Customer Service & Returns Specialist (Full-Time)

Description

The Customer Service & Returns Specialist supports customer service operations while modeling Murdoch’s commitment to exceptional customer experiences. This role assists with daily customer service activities and returns center order processing while serving as a key liaison among customers, fulfillment teams, and internal partners. The Specialist participates in the day-to-day operation of eCommerce and ship-to-home services to support efficiency, consistency, and customer satisfaction.

As a Murdoch's Team Member in this role, you will...

• •Addresses customer complaints by researching, responding, and following up with customers in a timely manner.
• •Processes eCommerce order returns daily.
• •Assists customers with issues involving returns or orders through phone, email, and chat
• •Greets customers via telephone or chat to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information.
• •Liaises with our store locations for any issues raised by customers regarding either orders or returns
• •Reviews, accepts, and processes manual orders received by phone.
• •Works with courier companies over issues raised by customers regarding either orders or returns.
• •Assist stores and customers with the Loyalty program.
• •Collaborates with the Fraud Specialist to research potentially fraudulent orders and provide relevant order information.
• •Collaborate cross - functionally with the Murdochs.com team to drive customer satisfaction and operational success.
• •Perform additional duties as assigned to support business needs.

Requirements

As a Murdochian in this role, you must...

• •Demonstrated excellence in customer service with the ability to deliver positive, solution-focused experiences.
• •Proficiency in Microsoft Office applications, with solid technical aptitude and troubleshooting skills.
• •Ability to effectively multi-task and prioritize work in a fast-paced, evolving environment.
• •Strong written, verbal, and interpersonal communication skills.
• •Self-motivated, resourceful, and capable of working independently with minimal supervision.
• •Positive, team-oriented mindset with a collaborative approach to problem-solving.
• •Ability to empathize with customers and store associates to support effective issue resolution.

Physical Demands:

• •Stand and/or sit for a long period of time.
• •Heavy and repetitive lifting (up to 50lbs).
• •Bending, carrying and pushing.
• •Working on a ladder.
• •Repetitive wrist movements on keyboard.
• •Close vision for computer work.
• •Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Competitive Benefits + Compensation:

• •$19 - $21 per hour depending on experience.
• •Amazing Employee Discount on everything from clothes to power tools to pet food.
• •Multiple Health Insurance options to best suit your needs after 60 days.
• •Dental & Vision options to complete your health plan.
• •Life Insurance to secure your family’s financial future.
• •Paid Vacation allows you to relax and recharge.
• •Holiday Pay throughout the year so you can celebrate with your family.
• •Paid Sick Time empowers you to stay home and focus on your health without losing pay.
• •401(k) with a generous 4% company match to help plan for retirement.
• •Paid Parental Leave to take time to bond with your family’s new addition.
• •Community Giving Program matches your donations and provides paid volunteer hours.
• •Wellness Program saves you money by lowering medical premiums with credits earned.
• •Training Program helps you expand your knowledge and skills with over 250 courses.
• •Other various Voluntary Insurance Options.