Customer Service Specialist

Description

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

R espect E mpowerment A gility L eadership

Be part of a growing and prospering company as a Customer Service Specialist . Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

• •Handle incoming and outgoing phone calls from providers and members.
• •Handle incoming live chats via the website from providers and members.
• •Respond to emails via Auxiant secure email from providers.

Essential Functions:

• •Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• •Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

Other duties as assigned or appropriate

Education/Qualifications:

• •Excellent phone skills/etiquette
• •Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
• •Qiclink experience
• •Previous call center experience preferred
• •Excellent verbal and written communication skills
• •Proven experience in a professional office environment
• •Proven customer service experience required
• •Medical insurance background preferred
• •High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more