Customer Service Specialist (for Swedish speaking customers) / (Trodo SIA / Latvia)

Role Description:

The Customer Service Specialist is the first point of contact for our customers and plays a crucial role in shaping their experience with us. This role demands precision, efficiency, and a positive demeanor to ensure customers feel valued and inclined to return.

Responsibilities:

Daily interaction with our customers over the phone

Address customer concerns and requests across all communication channels

To provide accurate and insightful guidance to customers

Provide a detailed information about our products and services

Process customer orders and fulfill requests

Maintain a polite, helpful, and professional

Requirements:

Passion to customer service

1+ year of experience in a similar customer service role or related field

Proficiency in both English and Swedish languages is essential for communication with foreign customers

Attention to details and solid problem-solving ability

Empathy and active listening skills

Good computer skills

Legal right to work and reside in Latvia

Will be considered an advantage:

Experience or knowledge in automotive

Basic understanding or profiency of Zendesk

What we offer

Base salary 1800-2000 EUR gross

Monthly performance bonus (after probation period)

Extended health insurance

Flexible benefits (extra holidays or paid GYM)

Growth & development opportunities

Employee Purchase Program

Mental health support program

Fruits (and ice cream during summer), and refreshments in the office

Family-friendly workplace

Celebrations of employee's important life moments

Team buildings and corporate events

Trodo was founded in Norway in 2013 by two young IT enthusiasts (and brothers) and an experienced rally and car maintenance veteran. The synergy of their combined 100 years of life experience laid the foundation for an automotive e-commerce startup that has helped set the standards for the automotive e-commerce market in Europe. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.

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