Customer Service Supervisor 1

Full-Time

$17.00 - $18.50 per hour

Customer Service Supervisor 1

Permanent Position

Health, dental, vision, life, and AD&D insurance

401K Retirement Package with up to 4% employer match

Paid Vacation and Personal Time

Training and Scholarships up to $1,000 per term

Premium Pay increase of .50¢/hour for all eligible employees working any hours on Saturday-Sunday, and weekdays before 6 am, or after 7 pm

Position Overview

Give Reviews

Operate Western Union Station

Operate a check stand

Bag and carry out groceries

Bottle room service

Assure the front end is continuously moving customers through

Front End Leads will also be responsible for keeping their assigned areas clean and full of supplies or products.

Essential Job Functions

• * Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept payment for purchases.
• * Pack customer purchases in bags or cartons.
• * Transport packages to customers' vehicles.
• * Answer customers' questions about merchandise and advise customers on merchandise selection.
• * Handle bottle returns, and customer service calls in the bottle room.
• * Clean check-stands or assigned areas, and fill supplies.

Non-essential Job Functions

• * Occasionally take inventory or examine merchandise to identify items to be reordered or replenished.
• * May stock shelves with new or transferred merchandise.

Requirements:

• * Money handling skills and basic math to process cash and credit card transactions.
• * Clear communication skills to engage with employees, customers, and vendors.
• * Customer and Personal Services Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• * Service Orientation to actively look for ways to help people.
• * Mathematics knowledge of arithmetic applications

Other Skills/Abilities

• * Social Perceptiveness to be aware of others' reactions and understanding why they react as they do.
• * Coordination to adjust actions in relation to others' actions.
• * Time Management to manage one's own time and the time of others.
• * Information Ordering to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• * Deductive Reasoning applies general rules to specific problems to produce answers that make sense.
• * Problem Sensitivity to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• * Active Listening ' Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• * Oral Comprehension to listen to and understand information and ideas presented through spoken words and sentences.
• * Oral Expression to communicate information and ideas in speaking so others will understand.

Physical Requirements

* Trunk Strength to use abdominal and lower back muscles to support the necessity of repeated movements in the workplace.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.