Customer Services Representative

About Crown

Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world.

Crown is dedicated to building a team of highly talented, dedicated, and driven individuals. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry.

Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future.

Job Description:

Position Overview:

Serve as the main point of contact for our customers in your assigned region.

Duties And Responsibilities:

Reporting directly to the Customer Service Manager, the CSR responsibilities would include, but not be limited to, the following:

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time frame and follow up to ensure solution

Keep records of customer interactions, process customer accounts and file documents

Resolve customer complaints via phone, email or mail

Placement of orders, refunds or invoices

Researching customer late payments

Interacting with multiple people to complete a task

Monitoring inventory

Working as a team on projects

Entering data into computer program such as excel, work, or AS400 system

Works closely with sales team

All other duties as assigned

Job Requirements

Qualifications:

In addition to the specific responsibilities listed above, the ideal candidate will possess the following:

Minimum Requirements

High school diploma/GED or equivalent

1-3 years in a Customer Service role

Experience in a manufacturing environment

Proficiency in Microsoft Office software programs

Excellent communication skills - Verbal and Written

Ability to multi-task, prioritize and manage time effectively

Attention to detail

Organizational skills

Preferred Requirements

Associate Degree

Competencies

Effective communications skills, both verbal and written are essential

This position will deal with internal and external customers at a variety of levels and the ideal candidate must have the ability to deal with all these contacts professionally and effectively.

Detail-oriented

Proven leader and a self-starter

Must be equally comfortable working both in a team environment as well as working independently

Must be a change agent and possess a sense of urgency in work habits

Physical Requirements

While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl

The associate may lift and/or move up to 10 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus

Working Conditions

Generally works in an office setting but will be required to spend time each day inside a plant environment.

While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.

The associate may be exposed to a wide range of temperatures.

The noise level is frequently loud.

What Crown Offers You

Strong engagement and commitment to the safety of our employees

The opportunity to build a meaningful career

Professional and personal development through training and work experiences

Join us and become part of a team of professionals who are passionate about sustainable packaging!

Working Together Working Together is one of the five pillars that make up our Twentyby30™ program. We aim to value and respect each individual and foster an environment of inclusivity.