Customer Success Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Lead based in South Africa.

• Join a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing.
• As Customer Success Lead, you will play a pivotal role in strengthening customer relationships, improving retention, and ensuring clients achieve long-term value from the platform.
• You will initially manage a portfolio of high-value and at-risk accounts, combining strategic decision-making with hands-on customer engagement.
• Working closely with the Head of Customer Success, you will help shape customer segmentation, account management strategies, onboarding processes, and retention initiatives.
• You will also leverage AI and automation to improve operational efficiency, streamline workflows, and deliver more personalized customer experiences.
• As the business grows, you will have the opportunity to build customer success processes, develop scalable playbooks, and eventually lead a dedicated team.
• This is an ideal opportunity for a proactive customer success professional who enjoys taking ownership, building systems, and making a measurable impact in a fast-evolving technology environment.