Customer Success Manager

Customer Success Manager -- US/Canada -- Contract-to-Hire

About GoodTime

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision.

Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.

Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.

You might be a good fit for GoodTime if you:

Win as a Team

Challenge the Status Quo

Can make a path forward, even in ambiguous situations

Are humble, able to admit mistakes and fail fast

Have a bias for action and move quickly

Are bored without a hard problem to solve

Enjoy seeing your hard work make real impact

The Role:

We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!

Our ideal candidate is very technical and will dig into the product to become an expert. They are excellent at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.

GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer’s processes and challenges in order to influence their workflows.

Travel: 10%

What Success Looks Like:

Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention

Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience

Proactively build customer strategies and success playbooks and monitor results

Maintain an expert level understanding of the GoodTime product suite (technical and workflow)

Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions

Work cross-functionally to deliver an incredible customer experience

About You:

4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions

3+ years of experience conducting QBRs

Recruiting, ATS and/or HR Technology is highly preferred

Superior communication, presentation, and interpersonal skills

Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats

Someone who finds solutions to problems without being given all the answers

Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.

Bachelor’s degree or equivalent experience

Commitment to You

The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic.

Benefits/Perks

Remote first culture

Health, Dental, and Short-term Disability plans, with generous employer contribution

Flexible time off

8 week Parental Leave (including adoption placement)

$500 home office reimbursement

Up to $500 towards self-selected learning and development

Pre-IPO Stock Options

Fully Remote - United States or Canada

Please Note: No 3rd Party Agency/Recruiters will be considered.