Customer Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada.

This is an exciting opportunity to join a growing technology organization transforming video security into actionable business intelligence. As a Customer Success Manager, you will manage a portfolio of established customers across the restaurant, retail, and service industries, helping them maximize the value of an innovative AI-powered platform. You will play a key role in strengthening customer relationships, driving product adoption, protecting retention, and identifying opportunities for account growth. Working within a remote and collaborative environment, you will use customer engagement data and health indicators to prioritize your efforts and deliver proactive support at scale. You will collaborate closely with Sales, Support, and Product teams while contributing to customer education initiatives and scalable success programs. This role offers the opportunity to take ownership of a diverse customer portfolio and make a measurable impact on customer satisfaction and business growth.