Customer Success Manager (CSM)

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.

What You'll Do

Drive value realization

Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.

Protect and grow ARR

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.

Expand accounts

Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.

Feed product insight

Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

Who You Are

5+ years in B2B SaaS CS or Account Management

You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.

Systems-minded

Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.

Proactive by default

You don't wait for a customer to raise a flag. You intervene before problems become crises.

Fluent across audiences

You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.

Owner's mentality

You treat your book of business like your own company — focused on high-impact work, not busy work.

Compensation and Benefits

Medical, dental & vision (company-paid for employee coverage)

STD & group life (company-paid), voluntary LTD

401(k) with company match

2 weeks PTO + 56 hrs sick in year 1

Bonus potential

Series A growth trajectory

#ZR

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Remarcable is not associated with info-remarcable.com . For information about applying for a position with Remarcable, please reference remarcable.com .