Customer Success Manager, Law Firms

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Law Firms based in United States.

• As a Customer Success Manager, you’ll own retention and revenue growth across a portfolio of law-firm customers.
• You’ll build trusted relationships with firm owners, managing partners, and operations leaders, becoming a strategic advisor rather than a traditional support contact.
• The role focuses on identifying expansion opportunities across offices, attorneys, practice areas, and jurisdictions to increase customer value and revenue.
• You’ll use customer data, usage trends, revenue, and sentiment to identify risks early and develop actionable growth strategies.
• Working closely with Account Executives, you’ll help new customers transition into sustained, high-value partnerships.
• You’ll maintain a clear expansion pipeline and portfolio forecast while coordinating internal teams and customer escalations.
• This is a commercially accountable, customer-facing role in a fast-growing legal technology environment, with approximately 20–25% travel.