Customer Success Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist based in United States.

This role manages a portfolio of SaaS customers across onboarding, adoption, engagement, and renewal. You will serve as a trusted day-to-day contact, helping customers realize measurable and continued value from the platform. The position combines relationship management, customer education, problem-solving, and proactive account health monitoring. You will deliver onboarding and training, translate product capabilities into practical workflows, and recommend relevant features and best practices. You will collaborate closely with Sales, Support, Implementation, Product, and other internal teams to create a seamless customer experience. The role also provides an opportunity to influence product improvements by bringing customer feedback and usage insights back to internal stakeholders. This is a fully remote opportunity suited to an organized, customer-focused professional who thrives in a collaborative SaaS environment.