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SANeForce

Customer Success Specialist

Chennai, India

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Position: Customer Success Specialist

Location: Chennai

Experience: 1–3 Years

Employment Type: Full-Time

About the Role

SANeForce is looking for a Customer Success Specialist to join our Customer Onboarding Team . The ideal candidate will be responsible for ensuring a smooth onboarding experience for new customers, understanding their requirements, coordinating with internal teams and helping customers successfully adopt our products.

Key Responsibilities

  • Manage the end-to-end customer onboarding process and ensure a smooth transition from sales to implementation.
  • Understand customer requirements and provide appropriate product guidance and support.
  • Conduct product demonstrations, onboarding sessions and user training as required.
  • Coordinate with internal teams to resolve customer queries and ensure timely implementation.
  • Maintain regular communication with customers and build strong, long-term relationships.
  • Track onboarding activities, customer requirements, and implementation milestones.
  • Identify customer challenges and proactively provide suitable solutions.
  • Follow up with customers to ensure successful product adoption and usage.
  • Maintain accurate customer records, reports, and onboarding documentation.
  • Handle customer escalations professionally and ensure timely resolution.
  • Work closely with Sales, Product, Technical Support, and other teams to improve the overall customer experience.

Requirements

  • 1–3 years of experience in Customer Success, Customer Support, Customer Onboarding, Client Servicing or a similar role.
  • Fluent communication in English and Hindi is mandatory.
  • Excellent verbal and written communication skills.
  • Strong customer-handling and relationship-management skills.
  • Good problem-solving and coordination abilities.
  • Basic understanding of SaaS/IT products will be an added advantage.
  • Ability to conduct customer calls, product demonstrations, and training sessions.
  • Comfortable working from the Chennai office .
Original posting on SANeForce's site ↗

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