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Jobgether

Customer Success - Strategic - EMEA

Germany

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
DE
Work mode
Remote-friendly
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success - Strategic - EMEA based in Germany.

  • This is a strategic customer-facing role focused on building long-term partnerships with enterprise and strategic clients across the EMEA region.
  • You will manage a portfolio of approximately 20–30 high-value accounts, aligning customer objectives with product capabilities and business strategy.
  • Your focus will be on accelerating adoption, delivering measurable customer outcomes, and identifying opportunities to expand engagement across multiple products.
  • You will own key commercial outcomes, including renewals, expansions, retention, and customer growth within your portfolio.
  • Working closely with Sales, Engineering, Customer Success leadership, and other teams, you will help develop scalable approaches to customer management.
  • You will also act as a strong internal voice for customers, using their feedback and insights to influence product priorities and improve the overall customer experience.
  • The role offers significant ownership in a fast-moving, AI-first environment where impact, autonomy, and continuous improvement are highly valued.
Original posting on Jobgether's site ↗

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