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Achievers

Customer Support Advisor

Toronto

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
CA
Work mode
On-site / unstated
First seen by hirly
17 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

A Customer Support Advisor is a highly skilled, customer-focused professional responsible for delivering exceptional support to both program administrators (clients) and members. This role primarily supports program administrators (CSS function) while also contributing to Member Support to ensure seamless end-to-end service.

In this role, you will own a diverse portfolio of support cases, including complex and escalated issues. You bring a strong understanding of the platform, apply advanced problem-solving skills, and collaborate cross-functionally to drive timely and effective resolutions. You are viewed as a trusted resource within the team and contribute to elevating overall support quality.

Original posting on Achievers's site ↗

Listed on hirly, a job board. hirly is not the employer: Achievers is hiring for this role.

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