Loop

Customer Support Associate

Bengaluru, India

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

What you will be doing:

Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
Identify and assess customers’ needs to achieve high levels of satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
Guide customers on claim submission requirements, approvals, and timelines
Follow communication procedures, guidelines, and policies
Take the extra mile to engage and support customers
Provide accurate product and service information while resolving customer concerns
Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure

What we are looking for:

Prior experience in a call center (BPO environment) is mandatory
Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
Strong phone handling skills with active listening (voice process role)
Fluency in English and Hindi (mandatory)
Customer-first mindset with the ability to adapt/respond to different customer personalities
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Willingness to work in rotational shifts with rotational week offs (6 days working)

Original posting on Loop's site ↗

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