Mosaic Wellness

Customer Support Executive – Chat/Call/Email Support

Mumbai

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.4M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Company:

Man Matters / Be Bodywise / Little Joys (Location: Marol, Andheri, Mumbai)

About the Role :

We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers across our wellness and personal care brands – Man Matters, Be Bodywise, and Little Joys. You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.

Key Responsibilities :

Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).

Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

Accurately document all interactions using CRM and proprietary tools.

Follow up with customers for pending or escalated issues through appropriate channels.

Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

Ensure every customer interaction leads to an Outstanding Customer Experience.

Share feedback and suggestions with team leads/managers to improve internal processes.

Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile :

Education: 10+2 or Graduate in any discipline.

Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).

Strong communication skills (both verbal and written).

Familiarity with CRM tools is a plus.

Customer-first attitude with the ability to remain calm under pressure.

Job Details:

Location: Marol, Andheri (On-site)

Working Days: 6 days a week

Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)

Original posting on Mosaic Wellness's site ↗

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job