Customer Support Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Lead based in the United States.

In this role, you will lead the development and execution of customer support operations within an innovative fintech and digital asset environment. You will serve as a primary point of contact for institutional clients and registered representatives, ensuring they receive responsive, reliable, and high-quality assistance. Your responsibilities will span customer onboarding, technical troubleshooting, issue resolution, and the continuous improvement of support processes. Working closely with Product, Engineering, and business teams, you will identify recurring challenges and turn customer feedback into meaningful product enhancements. You will also build scalable support infrastructure, develop self-service resources, and establish performance metrics to improve operational efficiency. This is an exciting opportunity to shape customer experience and contribute to the evolution of regulated financial services and blockchain-based technology.