Customer Support Manager-B2B Saas

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Manager-B2B Saas based in India.

• This role is an opportunity to lead customer support for a growing B2B SaaS platform serving businesses and professional teams worldwide.
• You will oversee a high-quality support operation across email, chat, and voice while ensuring customers receive timely, effective, and consistent assistance.
• The position combines people leadership with hands-on customer support, making it ideal for an experienced manager who remains close to day-to-day customer needs.
• You will own support performance, monitor KPIs and service levels, and continuously improve workflows, processes, and knowledge resources.
• Working closely with Product and Engineering, you will turn customer feedback and recurring issues into actionable improvements.
• You will also serve as an escalation point for complex cases and help strengthen customer adoption, satisfaction, and long-term success.
• This is a remote leadership opportunity for someone comfortable working independently during US business hours in a fast-paced SaaS environment.