Customer Support Specialist III

Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 3014

About the Role

Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, CA. The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.

What the Candidate Will Do

Process shipment entries and actively lead timely performance/automation objectives

Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.

Exceed customer on-time pick-up and delivery expectations

Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs

Utilize external websites and other tools of communication to set shipment appointments

Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.

Set up new receivers, vendors, and supplier’s locations

Work directly with Logistics Teams to assist with shipment issues or problem-solving

Additional Responsibilities Regarding Customer and Carrier Relationships

Correspond with customer and carrier regarding detention and other accessorial information

Set up new customer and vendor users on our platform

Acquire solid understanding of customer business practices and workflow

Basic Qualifications

High school diploma or GED equivalent

Minimum of 2-4 year of experience with intermodal shipments

Preferred Qualifications

Customer Service background

Service-related industry experience

Knowledge of the freight industry

Basic proficiency with Microsoft Office Suite

Intermodal Experience

Bachelors Degree is preferred

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

California: The target hourly rate for this position is between $24.00-$31.00/hour

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.