Customer Support Specialist - Malay Speaker

Responsibilities

Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone

Effectively analyze customer data to provide appropriate recommendations and resolve issues

Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution

Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business

Build rapport with clients and effectively manage conflicts or misunderstandings

Contribute to team efforts by achieving related results as needed

Commit to meeting quality standards when handling customer inquiries

Requirements

Excellent communication skills, both verbal and written

Proficiency speaking and writing in Bahasa Melayu

Strong interpersonal and communication skills

High level of professionalism and customer service orientation

Attention to detail, with excellent organizational and time management skills

Ability to work well in a team and collaborate with other departments

Own a laptop, stable and reliable internet connection

A dedicated and quiet home workspace suitable for remote work

We Offer

8 paid sick leave shifts per year

12 paid vacation leave shifts per year

Medical insurance budget

Professional education budget

Language learning budget

Wellness budget (gym membership, sports gear and related expenses)