Customer Support Specialist - Vietnamese Speaker

Responsibilities

Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system

Identify customers’ needs to achieve customer satisfaction

Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist

Requirements

Proficiency speaking and writing in Vietnamese and English

Computer literacy

Able to identify ways of solving the problem and present the solution in a verbal and written manner

Strong interpersonal skills

High level of professionalism

Attention to detail and punctuality

Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)

Stable internet connection

We offer

Working for a dynamically growing company

Trainee period

Opportunity to work remotely

12 shifts of annual leave per year

8 shifts of sick leave per year

Professional education budget

Language learning budget

Wellness budget (gym membership, sports gear and related expenses)