CWC PRINT Technical Lead

CWC PRINT Technical Lead

Description -

• Job Summary
• •This role is responsible for defining customer experience requirements across touchpoints, leading voice of customer programs, and designing customized customer experiences. The role applies customer experience design methods to lead cross-functional teams and facilitates discussions resulting in action plans. Additionally, the role monitors KPIs, executes retention programs, contributes to complex projects, and fosters working relationships.

Responsibilities

Build and maintain a stakeholder matrix to support new solution introductions and sustain existing print solutions (MyQ, SafeQ Cloud, Printix, Secure Print & Insights, LRS, PaperCut).

Develop a TC Matrix across all CWC countries to capture insights and unmet customer needs beyond GBU inputs.

Collaborate with partners and product managers to secure and maintain licenses throughout their lifecycle, avoiding service disruptions.

Align with HP’s Account-Based Marketing strategy to support accounts based on their sales stage.

Gain deep knowledge of the HP Solutions Portfolio to guide deployments and optimizations.

Design and create new experiences tailored to vertical and customer needs.

Prepare setup documentation and experience guides for smooth implementation.

Produce tutorials and experience videos to accelerate user adoption and enhance usability.

Manage CWC experience implementation and maintain a comprehensive catalog of demos.

Monitor usage metrics and take proactive steps to train staff and improve engagement.

Apply a consultative selling approach in all design and implementation activities.

Follow new hardware (HW) introductions and manage end-of-life (EOL) processes.

Track new software introductions and end-of-life cycles to ensure smooth transitions.

Plan and execute quarterly update follow-ups to maintain solution relevance and compliance

Provide implementation support to local technical teams.

Develop a strong understanding of the print ecosystem, including Microsoft environments, Mainframe systems (IBM, AS400), and Linux.

Demonstrate solid technical skills to install and configure all relevant software solutions in cloud and on-premise environment.

Pursue certifications in Azure, Microsoft Server, and Hyper-V to enhance technical expertise and support capabilities.

• Education & Experience Recommended
• •CyberSecurity Skills

• . Azure Skills and overall a good understanding of Solution Integration
• •Typically has 3 to 7 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field.

• Preferred Certifications
• MS Azure & AWS

Print Solution

Print Solution (PaperCut, HP solutions, MyQ, Ysoft)

System Adminstrator (W2019, 2022)

• Knowledge & Skills
• •Analytics
• •Business Intelligence
• •Business Strategies
• •Competitive Intelligence
• •Customer Insights
• •Market Intelligence
• •Market Research
• •Marketing
• •New Product Development
• •Power BI
• •Python (Programming Language)
• •R (Programming Language)
• •SQL (Programming Language)
• •Thought Leadership

Azure Certifications to pass during the year

Cyber knowledge

• Cross-Org Skills
• •Effective Communication
• •Results Orientation
• •Learning Agility
• •Digital Fluency
• •Customer Centricity

• Impact & Scope
• •Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

• Complexity
• •Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

• Disclaimer
• •This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Spain:

Entity: Sales & Services (70 Stand.)

US:

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

11 paid holidays

Additional flexible paid vacation and sick leave ( US benefits overview )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

25%

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "