D2D Retention Advisor

• Department: Retention
• Employment Type: Full-time
• Location: Hybrid (Home Office and Field-Based)
• Salary: €34K guaranteed base salary + uncapped commission (avg. €15K/year)

This role is a hybrid position (60% home-based, 40% field-based) , combining door-to-door/field-based work, where you will be meeting customers face-to-face, and working from home, making outbound retention calls to existing customers.

In this role, you will ensure every customer receives maximum value from their energy plan by providing clear guidance, relevant offers, and support that encourages engagement, satisfaction, and retention.

What's in it for you?

€34K guaranteed base salary + uncapped commission (avg. €15K/year)

Mileage expenses covered

Hybrid working model (60% home-based, 40% field-based), with access to our Sandyford (Dublin 18) office

Clear progression opportunities based on performance

Key Responsibilities:

Engage directly with customers (face-to-face and outbound calls) to drive customer retention, win-back

Manage and convert warm leads , conducting proactive follow-ups to improve customer engagement and retention rates

Provide energy plan advice , tailored offers, and customer support to maximise customer lifetime value and satisfaction

Use selling techniques and objection handling to achieve positive sales outcomes and increase conversion rates

Consistently achieve and exceed targets, KPIs, and performance metrics (daily, weekly, and monthly)

Maintain accurate and up-to-date records in CRM systems and internal databases

Collaborate with team members and contribute to overall team performance and retention objectives

Skills, Knowledge and Expertise:

Proven success in sales, customer retention, or telesales environments , with a strong record of achieving KPIs and revenue targets

Minimum 1 year of experience in door-to-door sales, field sales, inside sales, or outbound calling

Excellent communication, negotiation, and interpersonal skills , with the ability to build customer relationships and trust

Strong objection handling, closing techniques, and problem-solving abilities

Highly self-motivated , target-driven, and able to work independently in a remote or field-based role

Strong time management, planning, and organisational skills

Experience using CRM software (e.g., Salesforce, HubSpot, or similar) is an advantage

Full, clean driver’s licence and access to your own vehicle

Benefits

Competitive salary and bonus structure

Private Pension Contribution Scheme with Zurich Life

Discounted Health Insurance - Group Scheme with Laya Healthcare

Employee Assistance Program provided by TELUS Health

Free Online GP Services via Webdoctor.ie

Excellent career progression opportunities in a growing company with strong market presence

Fast-paced, friendly team environment

Continuous training and development

Annual leave that increases with service

Exclusive Employee Discount

Active CSR, Wellness, and Social initiatives plus great social events

Refer-a-Friend Scheme

TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot . In 2025, together with Yuno Energy , we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland , we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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