D365 CE Functional Solution Architect (Managed Services)

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title : D365 CE Functional Solution Architect

Location : Remote with travel up to 30%

Description

As a member of the Managed Services team, the Dynamics 365 CE Functional Solution Architect will help MCA Connect deliver world-class customer service. The Solution Architect is self-motivated to troubleshoot and resolve complex, cross-functional issues with the Dynamics 365 CE application, leading resolution efforts and guiding the functional team toward high-quality outcomes. The Solution Architect owns the solution scope across all process areas and serves as the primary solution authority on Managed Services engagements.

The Solution Architect makes decisions and recommendations confidently across all areas of the solution, exercises independent judgement and decision making on complex issues, and advises clients on matters of significant impact to their implementation. They work on problems of diverse scope and complexity ranging from moderate to substantial, lead the team in determining the most effective methods and procedures, and have full ownership of work and milestones.

The Solution Architect requires minimal instruction on day-to-day work or complex assignments, uses independent judgement on analysis of variable factors, and leads others on the development of solutions. They are a comprehensive designer and leader who applies in-depth and broad knowledge across multiple process areas, takes full ownership of complex issues, and is competent to work independently at the most advanced level.

Managed Services engagements span the full lifecycle of client operations. In addition to day-to-day issue resolution and escalation support, the Solution Architect facilitates Dynamics 365 version updates, post-go-live stabilization and hypercare engagements, system assessments and health checks, iterative phased module deployments, optimization of existing systems, and higher-level troubleshooting. The Solution Architect also provides architectural oversight on staff augmentation–style engagements to ensure solution integrity and MCA Connect quality standards are maintained. Position requires up to 30% travel.

Core Responsibilities

Managed Services Support Operations

Provide outstanding customer service and achieve client satisfaction

Monitor and triage complex or escalated support cases; own cross-functional issues end-to-end through resolution

Troubleshoot complex, cross-functional issues and deliver high-quality solutions independently, while leading collaborative resolution efforts across the functional team

Provide higher-level troubleshooting for cases that exceed Consultant and Senior Consultant expertise

Oversee and guide Microsoft support escalations, ensuring proper documentation, follow-through, and resolution across Premier Support and Product Group channels

Engagement Delivery Across the MgS Portfolio

Lead post-go-live stabilization and hypercare engagements; define stabilization scope, success criteria, and transition-to-steady-state plans

Lead Dynamics 365 system assessments and health checks; deliver architectural findings, risk analysis, and strategic improvement roadmaps to client leadership

Architect and oversee iterative phased module deployments, defining deployment sequencing, cross-functional dependencies, and go/no-go criteria for each wave

Provide architectural oversight and solution governance on staff augmentation–style engagements, ensuring embedded resources maintain solution integrity and MCA Connect methodology standards

Customer Satisfaction & Advisory

Work closely with the MCA Connect functional team to ensure engagements meet customer expectations

Ensure customer satisfaction by delivering on-time, quality results

Serve as a trusted advisor to client leadership; display confidence and experience in communicating with Senior Management on concerns, key decisions, risks, and trade-offs that affect the solution

Promote and encourage change and change management methods to support customer acceptance and system adoption

Prioritize and maintain focus on the customer’s visionary goals across all workstreams

Advise clients on matters of significant impact to their implementation; exercise independent judgement and decision making on complex issues

Solution Design & Delivery

Lead the transition from strategic business transformation decisions to the successful delivery of those strategic decisions through execution phases

Lead the MCA Connect project teams to define functional requirements and document solution designs; manage and oversee detailed design/requirements meetings to understand clients’ business requirements and conduct gap analysis

Ensure the quality of design, configuration, and testing of core Dynamics 365 CE modules across all process areas

Review design requirements prepared by functional team; deliver recommended changes and adherence to methodology

Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions

Actively participate as the “Dynamics 365 CE Expert” in the Executive Steering Committee

Facilitate and ensure all cross-practice coordination as appropriate

Support technical lead regarding questions on customizations, estimates, and timelines

Project Team Support & Management

Ensure project and project team members follow MCA Connect methodology standards, including conformance to any Statements of Work (SOW)

In partnership with the technical lead, create and execute the final system cutover plan for Go Live

Work with the Project Manager and technical lead to define an Application Lifecycle Management (ALM) plan for the transition from project implementation to post-Go Live maintenance

Manage and provide senior support to the client for generation of user documentation

Manage and provide senior support for the training of end users and system administrators

Provide business technical support and guidance to empower the functional team to build and own the solution

Assist functional team and customer with data migration plan, reconciliation plans, and data clean-up recommendations

Create Azure DevOps test plan through assistance of customer with CRP/UAT test cases, link to user stories, and assure completion and sign-off

Support and monitor pass/fail CRP/UAT issue resolution, risk escalations and acceptance, and mitigation planning

Mentor the team to support knowledge transfer, project success, and overall continued career growth

Provide specific scoping documentation to the Project Manager for the generation of subsequent Statements of Work (SOWs) as appropriate

Share responsibility with the Project Manager for creating periodic status reports for consumption by project team members and the executive leadership team (ELT)

Share responsibility with technical lead and Project Manager for tracking customizations, deliverables, and timeliness of completion

Oversee and support technical lead and functional team regarding debugging and finding code issues

When applicable: Attend Microsoft FastTrack meetings, provide required documentation and/or training for Go Live checklist; comply with Microsoft FastTrack policies

Manage ISV decisions, design, and collaboration with the functional team