Data Analyst

Role Overview

We are looking for a detail-oriented and analytical data analyst to build dashboards, reports, and analytics that drive business decisions across our operations. You'll work with SQL, BI tools, and cross-functional teams to deliver insights on collections efficiency, payment operations, and customer metrics.

Key Responsibilities

Core Analytics & Reporting

• •Build and maintain dashboards and reports for Collections, Payments, Customer Onboarding, and Risk teams
• •Create KPI tracking systems for daily/weekly/monthly reporting on collection status, payment success rates, and funnel metrics
• •Develop automated reporting solutions to replace manual processes and reduce operational overhead
• •Provide ad-hoc analysis to support business decisions and identify trends

Data Quality & Integration

• •Own data quality across key systems (Collections, Payments, CRM, Payment Gateways)
• •Audit and reconcile data across sources (Zoho, Payment Gateways, NBFC systems, EMI/Check processing)
• •Identify and escalate data gaps and inconsistencies to Engineering
• •Document data schemas, definitions, and data lineage for stakeholders

Analytics for Core Operations

• •Support Collections team: build visibility into payment failure patterns, collection protest trends, and anomalies
• •Support Risk/Credit team: analyze credit assessment gaps, onboarding funnel drop-offs, and customer lifecycle metrics
• •Support Finance: reconcile vendor payments, identify discrepancies, and trace payment flows for audit trails
• •Analyze Onboarding funnel performance and track improvement against targets

Data Infrastructure & Optimization

• •Work with Engineering to improve data ingestion pipelines and reduce manual data maintenance
• •Identify data scalability risks (e.g., cost drivers, query performance) and recommend optimizations
• •Contribute to data warehouse/lake design decisions and ETL improvements

Mandatory Requirement (Critical)

• •SQL Expertise : Write complex queries, optimize query performance, work with relational databases (PostgreSQL, MySQL, or similar)
• •BI proficiency — Tableau, Metabase, Data Studio, Power BI, or equivalent
• •Data Storytelling : Create clear, actionable dashboards and communicate findings to non-technical stakeholders
• •Data Validation : Experience identifying data quality issues, performing audits, and reconciling data across systems
• •Platforms : Zoho CRM, Payment gateways, internal dashboards
• •Problem-solving mindset — break ambiguous questions into actionable analysis

Qualifications & Experience

• •4+ years of experience in data analysis, analytics engineering, or business intelligence
• •Proven track record building dashboards and reports that drive business decisions
• •Experience working directly with SQL databases in a production environment

Preferred Profile

• •Experience in fintech, payments, lending, or collections: Experience with lending platforms, payment systems, or NBFC operations
• •OR equivalent : Strong domain knowledge in B2B SaaS, e-commerce, or operations analytics where you've worked with complex financial workflows
• •Proficiency in Python or R
• •Familiarity with data warehousing (dbt, Airflow) or APIs
• •Background in risk analytics or credit assessment