Deputy Chief Pharmacist

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we’re going:

2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.

There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

HeliosX is hiring a Deputy Chief Pharmacist, on a fixed-term contract, to be responsible for deputising for the Chief Pharmacist & providing clinical leadership across HeliosX's digital pharmacy operations. The postholder will be a GPhC registered pharmacist with extensive experience in digital healthcare & a strong working knowledge of pharmacy regulation, including direct experience supporting a digital pharmacy to apply GPhC standards for the safe & effective delivery of pharmacy services at a distance.

You will work cross-functionally with various teams in the organisation, whilst helping to ensure HeliosX's services remain safe, effective & compliant as they evolve. You will lead clinical audits, risk management assessments & safety error-reporting frameworks, as well as playing a central role in quality assurance, policy development & regulatory compliance across the pharmacy function.

You will need to be pragmatic & solution-focused, comfortable working at pace & able to represent HeliosX credibly with external professional bodies and stakeholders.

What you’ll be doing:

Clinical Leadership:

Deputise for the Chief Pharmacist, providing clinical leadership across the Pharmacy Operations team

Lead clinical audits, risk management assessments and safety error-reporting frameworks

Act as a source of clinical and regulatory expertise for the wider pharmacist team

Support ongoing regulatory and inspection readiness, ensuring required evidence, actions, and improvement plans are maintained and embedded following inspections or regulatory feedback

Represent HeliosX at external professional groups and meetings

Quality Assurance & Compliance:

Monitor clinical standards across the organisation

Ensure the organisation meets statutory and regulatory requirements, including GPhC standards for pharmacy services delivered at a distance

Work cross-functionally with Prescribing, Product, Operations, Customer Support, and Governance to resolve pharmacy-related patient-safety risks and implement safe process improvements

Maintain ownership of formal pharmacy complaints, managing resolution and learning

Lead investigations into regulatory concerns and coordinate formal responses with regulatory bodies

Clinical Audits:

Coordinate and review clinical audits to measure current practice against agreed professional standards

Identify and follow up on findings, ensuring timely and structured resolution

Policy Development:

Help write, update and implement clinical policies and guidelines based on national standards and up-to-date evidence

Ensure policies remain current as regulation and practice evolve

Provide pharmacy governance oversight for significant operational, system, and process changes, ensuring risk assessments, SOPs, controls, testing, and patient-safety considerations are in place

Lead governance and safe implementation for new medicine and service launches and ongoing medicines governance, including reviewing operational readiness, pharmacy controls, and SOPs

What you’ll bring:

GPhC registered pharmacist with extensive experience in digital healthcare

Strong familiarity with pharmacy regulation, including experience supporting a digital pharmacy to apply GPhC standards for services delivered at a distance

Experience working alongside a CQC regulated entity preferred

Independent Prescriber (IP) qualification preferred

Experience with compounding preferred

Pragmatic and solution-focused approach, comfortable working at pace

Strong clinical leadership and stakeholder management, able to work cross-functionally with Medical and Product

Confident coordinating and reviewing clinical audits, risk assessments and safety reporting frameworks

Clear written communication, particularly for policy and guideline development

Comfortable representing the organisation externally with professional bodies and regulators

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

25 days holiday plus UK Bank Holidays (excluding two per year)

Private health insurance, along with extra dental and eye care cover

Pension scheme

Enhanced parental leave

Cycle-to-work Scheme

Electric Car Scheme

Free Dermatica and MedExpress products every month, as well as family discounts

Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

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