Desktop Support Associate

Our Company

At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.

Role Summary

The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.

Key Responsibilities

Fulfil materials and equipment requests efficiently and accurately

Deploy desk setups and monitor configurations

Provide desk-side support and manage quick-fix solutions

Collect IT equipment for terminations, upgrades, or decommissions

Assist with internal desk moves and hardware relocations

Provide troubleshooting and Tier 1 support where appropriate

Maintain and restock IT cabinets and vending machines

Perform Level 1 vending machine maintenance (training provided)

Conduct vending machine planogram changes, relocations, and decommissions

Proactively manage inventory within deployment scope

Track all hardware using internal data systems to ensure traceability

Manage e-waste logistics and support donation requests

Receive inbound hardware and conduct physical inventory counts

Support LATAM shipments and coordinate outbound logistics as needed

Work closely with regional inventory teams to align operational efforts

Participate in cycle counting and contribute to overall stock accuracy

Complete special projects as assigned by site leadership

Minimum Qualifications & Skills

Associate degree in IT, Computer Science, or related field (or equivalent experience)

1+ years of experience in IT support, help desk, or desktop support

Proficiency in Microsoft Office, particularly Excel and Outlook

English proficiency is essential for internal stakeholder communication

Strong communication skills, both verbal and written

Excellent time management and prioritisation skills

Detail-oriented with strong organisational abilities

Ability to work effectively both independently and as part of a team

Professionalism and a strong customer service mindset

Preferred Qualifications & Skills

Experience in logistics, warehousing, manufacturing, or similar environments

Familiarity with inventory tracking systems or asset management tools

Belonging at EOS

We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.

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