Direct Ship Order Specialist

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

About the Role

We are looking for a Direct Ship Order Specialist to support the execution and day-to-day operations of YETI’s international distributor direct ship program. This role is responsible for managing the order pipeline, coordinating cross-functional handoffs, and ensuring timely, proactive communication related to order status, delays, and issue resolution.

What You’ll Do

• •Manage the end-to-end order pipeline for international direct ship distributor orders, from order entry through shipment and delivery
• •Monitor orders daily to identify potential delays, risks, or exceptions related to credit holds, inventory availability, documentation, or logistics constraints
• •Proactively communicate order status updates, delays, and issues to distributors and internal stakeholders, setting clear expectations and next steps
• •Coordinate with internal teams including Credit, Operations, Logistics, Supply Planning, Trade Compliance, and Commercial to resolve order-related issues efficiently
• •Execute established escalation paths for non-routine order issues, partnering with the Direct Ship Program Manager as needed
• •Maintain accurate order documentation and ensure data integrity across systems and tracking tools
• •Track and report on order-level metrics such as backlog, cycle time, on-time shipment, and exception trends
• •Support distributor onboarding and ongoing enablement by reinforcing order processes, requirements, and timelines
• •Identify recurring order issues and provide input and recommendations to improve processes, tools, and communication workflows
• •Support documentation of standard operating procedures related to order management and cross-functional coordination
• •Deliver consistent, professional, and solutions-oriented interactions that reflect YETI’s brand standards

What You Bring

• •Bachelor’s degree preferred or equivalent relevant experience
• •Greater than 2 years of relevant experience in Order Management, Operations, Customer Experience, Supply Chain, or Sales Support
• •Working knowledge of order-to-fulfillment or order-to-cash processes, ideally in a distributor or global environment
• •Strong proficiency in Microsoft Word, Microsoft Excel, and PowerPoint
• •Ability to follow established processes while independently managing multiple priorities and deadlines
• •Strong attention to detail with the ability to identify and resolve non-routine order issues using sound judgment
• •Clear, concise written and verbal communication skills; comfortable interacting with internal partners and external distributors
• •Collaborative mindset with the ability to build productive working relationships across functions
• •Self-starter who takes ownership of assigned responsibilities and adapts to shifting priorities
• •Be a steward of and maintain the YETI Brand

Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

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