Director, Healthcare Consulting Services

• Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery.
• The Director, Consulting Services owns the solution practice that carries Merge implementations from discovery through stabilization, the design + configuration standards that practice works to, & the customer education that turns a delivered solution into daily practice. The Director leads the practice, sets the methodology governing how solutions are designed, validated, & accepted, & is accountable for adoption of what the practice delivers.

Key Responsibilities:

Lead the Consulting Services practice across the implementation lifecycle, spanning discovery, solution design, configuration, testing, & post-go-live stabilization

Set the discovery + design methodology the practice delivers against, including required artifacts, design reviews, sign-off points, & traceability from configuration decisions back to the customer's stated objectives

Establish and enforce configuration standards grounded in leading practice, & manage the exception path where a customer requirement genuinely warrants deviation

Own the clinical, operational, & administrative workflow standards that guide solution design, spanning radiology, cardiology, & specialty service lines through to imaging operations, scheduling, & reporting workflows

Lead customers to design decisions that advance their organizational goals, including turnaround time, throughput, site consolidation, standardization across facilities, & cost per study

Define the adoption measures for delivered solutions, & hold the practice accountable to them following go-live

Validate scope at the pre-sales handoff, & route gaps identified in discovery through change control

Own internal build quality, including the configuration validation & functional testing completed before a solution is presented to the customer

Own the customer UAT approach, including test plan design, scenario coverage across clinical + administrative workflows, defect triage, & documented customer acceptance

Define go-live readiness criteria & hold the sign-off decision for solution readiness

Define stabilization exit criteria & the handoff to Support + Customer Success

Own the customer education strategy, including curriculum design, role-based learning paths, & the delivery model across live, remote, & self-service channels

Build and maintain the training content library covering clinical, technical, & administrative audiences, & keep it current against product release

Measure training effectiveness against competency and adoption outcomes rather than completion counts

Manage practice utilization + billable capacity, & forecast consultant demand against the implementation pipeline

Serve as the senior solution authority with customer clinical + IT leadership on design decisions and escalated disputes

Partner with Service Delivery + Technology Operations on engagement staffing, sequencing, & cross-functional issue resolution

Build the capability + certification model defining consultant competency levels across products, service lines, & engagement complexity

Required Capabilities:

Clinical workflow fluency across radiology, cardiology, & specialty service lines

Operational + administrative workflow fluency across imaging operations, scheduling, reporting, & departmental reporting structures

Product configuration depth, sufficient to review a design and identify what will fail under real volume

Consultative influence: moves customers off preference toward leading practice, & frames the trade-off in terms of the outcomes their organization is measured on

Judgment on the standardization line, including when an exception is warranted and when it is being rationalized

Quality discipline across build validation, test design, & acceptance, with a bias toward finding defects before the customer does

Instructional capability across clinical, technical, & administrative audiences

Builds practices rather than heroics; codifies what strong consultants do so the rest of the team can repeat it

Leads through Managers, setting standards and holding them rather than stepping in to do the work

Credible with executives on both sides of the house, translating between clinical intent and technical constraint

Minimum Qualifications:

Eight or more years in solution consulting, implementation consulting, or application delivery within healthcare software

Four or more years leading a team, with at least some experience leading through other leaders

Demonstrated ownership of solution design + configuration decisions on complex enterprise implementations

Working knowledge of healthcare IT integration concepts, including HL7, FHIR, & DICOM

Experience defining or materially improving a delivery methodology, not only working within one

• •Bachelor's degree or equivalent experience
• •Travel - Up to 25%

Preferred Qualifications:

Direct experience with PACS, VNA, enterprise viewers, modality worklist, or cardiology imaging platforms

Experience in a clinical setting, or a clinical credential such as RT(R) or RN

Experience building a certification, competency, or career progression model for a consulting team

Experience standing up a customer education or training function

Experience supporting a perpetual-to-subscription or on-premises-to-cloud transition

Experience with regulated software delivery, including validation & documentation obligations

Compensation

The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.

Min – Max :

$149,421.69 - $224,132.53 (USD)

Benefits

The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.

Remote first / work from home culture

Flexible vacation to help you rest, recharge, and connect with loved ones

Paid leave benefits

Health, dental, and vision insurance

401k retirement savings plan

Infertility benefits

Tuition reimbursement, life insurance, EAP – and more!

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.

Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees