DIRECTOR INSTALL PROJECT MANAGEMENT

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Director, Install Project Management provides strategic and operational leadership for OCHIN's implementation portfolio, overseeing the successful delivery of more than 40 ambulatory, acute care, Tribal, PACE, and large expansion implementations annually . This role is accountable for ensuring implementations are delivered with rigor, consistency, and excellence while achieving meaningful clinical, operational, financial, and customer experience outcomes for members.

Reporting to executive leadership, the Director leads a team of project managers responsible for complex, enterprise-scale Epic implementations and drives the standards, processes, governance, and performance expectations required for successful execution. This leader is responsible for ensuring implementations are not only delivered successfully, but also position members to realize long-term value through improved patient care, operational effectiveness, revenue cycle performance, and organizational sustainability.

The Director fosters a culture of functional excellence, accountability, customer service, and continuous improvement , building strong cross-functional partnerships and ensuring alignment across teams throughout the implementation lifecycle.

Essential Duties

Portfolio Leadership & Execution

• •Lead a portfolio of more than 40 implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs.
• •Ensure implementations are delivered on time, within scope, within budget, and in alignment with organizational and member objectives.
• •Establish and maintain implementation governance, methodologies, standards, tools, and best practices that drive consistency, quality, and predictable outcomes.
• •Provide executive oversight of implementation planning, execution, stabilization, and transition to ongoing operations.
• •Monitor portfolio performance through key performance indicators, project milestones, financial metrics, member satisfaction measures, and operational outcomes.
• •Ensure accurate forecasting, portfolio reporting, resource planning, and capacity management.

Member Outcomes & Customer Success

• •Drive achievement of member-defined clinical, operational, financial, and adoption goals.
• •Partner with member executives and implementation stakeholders to ensure organizational readiness and successful adoption of Epic solutions.
• •Champion a customer-centric culture focused on responsiveness, transparency, accountability, and service excellence.
• •Serve as an executive escalation point for complex implementation, operational, and customer service issues.
• •Ensure implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, and financial sustainability.

Cross-Functional Leadership

• •Establish and maintain strong partnerships across Install Analysts, Data Conversion, IT, PTP, Interoperability, Clinical Informatics, Customer Experience, Member Care Team, Learning, Product, and Executive Leadership .
• •Ensure alignment, accountability, effective communication, resource coordination, and successful member outcomes throughout the implementation lifecycle.
• •Facilitate executive governance forums, sponsor meetings, steering committees, and portfolio reviews.
• •Collaborate with operational, clinical, technical, and financial leaders to remove barriers and drive implementation success.

Risk, Quality & Continuous Improvement

• •Identify, assess, and proactively mitigate implementation risks and dependencies.
• •Ensure timely escalation and resolution of issues impacting member outcomes, timelines, budget, or quality.
• •Drive disciplined execution and establish clear accountability for project performance.
• •Lead post-implementation reviews and lessons learned activities to identify opportunities for improvement.
• •Continuously enhance implementation methodologies, tools, standards, and governance processes based on organizational and member feedback.

Leadership & Talent Development

• •Lead, coach, and develop a high-performing team of project managers.
• •Establish clear performance expectations, accountability measures, and professional development plans.
• •Foster a culture of ownership, collaboration, transparency, and continuous learning.
• •Support succession planning and workforce development to ensure long-term organizational capability and growth.
• •Model OCHIN values and leadership behaviors while driving exceptional performance and results.

Requirements

• •Bachelor’s or equivalent relevant combination of education and experience
• •Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience, Master’s degree preferred.
• •Project Management Professional (PMP) certificate, Certified associate in project management (CAPM) certificate, or five years leading EHR implementations required.
• •Certification in Epic module(s) strongly preferred
• •8+ years of professional business experience, preferably in a healthcare and IT setting.
• •Experience managing and directing seven or more direct reports and a team of 30+ staff, including recruitment, training and development, and providing rewards and recognition
• •Experience with project management systems, tools and tasks.
• •Must have proven success in internal and external relationship management with all levels of expertise from administrative to executive
• •Must have technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members
• •Proficiency in Smartsheet, Microsoft Project or similar project management system preferred

Competencies

Coaching Mindset: The ability to measure staff accomplishments using qualitative and quantitative measures. Sets clear expectations and is transparent about how their performance will be evaluated. Addresses performance issues quickly and directly, with objectivity, consistency, and professionalism. Provides employees with resources, knowledge, information, and assistance they need to achieve their goals and objectives. Recognizes and celebrates staff’s accomplishments.

Continuous Learning: The ab