Director of Internal Operations

Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for nearly six decades.

Our Culture & Philosophy:

Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby. We live our values every day and these values have allowed us to build a phenomenal team delivering best in class products to our customers. We don’t put off until tomorrow what can be accomplished today; our relentless commitment to a job done right is what drives us all. A leading indicator of team member success at Fessler & Bowman is someone who strives to meet our core values. If we asked a friend to describe you would they use words like “competitive,” “driven,” “team-focused,” “detail-oriented,” “agile,” and “a problem solver”? Are you willing to take calculated risks to achieve better than average results? If so, you are the type of person we are looking to add to our F&B family.

Summary:

The Director of Internal Operations is an enterprise leader responsible for improving how Fessler & Bowman operates across departments, regions, and projects. Reporting to the Chief Operating Officer, this role will develop, standardize, and continuously improve companywide processes and systems, with a particular focus on Project Management, Field Operations, Estimating, and other critical business functions. The Director will partner with leaders across the organization to establish scalable processes, improve the use of technology, strengthen cross-functional coordination, and drive continuous improvement as the company grows.

Essential Duties & Responsibilities:

Develop, standardize, and continuously improve companywide processes, SOPs, workflows, and operating standards

Partner with operational and corporate leaders to identify process gaps, inefficiencies, and opportunities for improvement across departments and regions

Lead cross-functional process improvement initiatives from initial assessment through implementation, adoption, and ongoing measurement

Establish clear ownership, handoffs, controls, and performance measures for critical business processes

Evaluate and optimize the use of existing business and construction technology, including platforms such as Procore and B2W

Partner with Technology and functional leaders to evaluate new systems, integrations, automation opportunities, and emerging technology

Drive consistent adoption of company processes and systems through communication, training, change management, and engagement with field and office teams

Develop and manage a prioritized portfolio of continuous improvement initiatives based on business value, operational risk, and organizational needs

Establish metrics and reporting to measure process performance, technology adoption, efficiency, and sustained improvement

Build and develop an Internal Operations team as the function and needs of the organization continue to grow

Communicate recommendations, risks, progress, and results to the COO, Executive Team, and other organizational leaders

Other duties as assigned

Education, Experience & Qualifications:

Bachelor’s degree in Construction Management, Engineering, Operations, Business, Information Systems, or a related field preferred; equivalent relevant experience will be considered

10+ years of progressive experience in construction operations, operational excellence, process improvement, business systems, or organizational transformation

Experience within construction, self-perform specialty contracting, or another complex, project-based and field-oriented organization strongly preferred

Demonstrated experience leading enterprise or cross-functional process improvement and organizational change

Strong understanding of construction operations, including Project Management, Field Operations, Estimating/Preconstruction, and the project lifecycle

Experience evaluating, implementing, and improving business technology and construction management systems

Ability to influence and lead across departments and levels of the organization without relying solely on direct authority

Strong executive communication, facilitation, problem-solving, and change-management skills

Experience with Lean, Six Sigma, or other continuous improvement methodologies preferred

Creative and results-oriented, with the ability to translate complex business challenges into practical, scalable solutions

Travel:

Travel is required for this position. Travel may include, but is not limited to, travel to our other regional offices and job sites.

Work Environment:

As a Project Manager, you will be subject to various work environments. Environments include but are not limited to the following: office and field settings, high/low temperatures, areas close to traffic, loud and frequent noises, confined spaces, heights, indoor/outdoor settings.

Recruitment Process:

The recruitment process will include a phone-screen, in-person meeting and a pre-employment background check and drug test.

Fessler & Bowman is an Equal Opportunity Employer