Director of Strategic Partnerships

Job Description

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The Director of Technical Partnerships for Global Payments (GPN) Genius POS Solutions will own the technical partnership strategy, integration governance framework, and operational execution model that enables the Genius partner ecosystem across SMB and Enterprise Restaurants, Small Business and Retail, Sports & Entertainment Venues, and Food Service Management.

This position will build and scale a high-impact technical partnership organization responsible for partner technical onboarding, integration readiness, certification programs, partner solution architecture review and alignment, integration delivery coordination, technical escalation management, support readiness, and ongoing integration lifecycle management.

The Director serves as the primary bridge between external partner technology organizations and internal Product, Engineering, Operations, and Support teams. The role ensures that strategic partner integrations are delivered efficiently, operated reliably, and scaled consistently across the Genius platform.

This position facilitates , coordinates, and influences integration planning and delivery but does not own Product Management responsibilities, product roadmap decisions, feature prioritization, engineering architecture, or engineering resource allocation. Those responsibilities remain with Product and Engineering leadership.

The Director reports directly to the VP and Head of Strategic Partnerships & Business Development for POS and Software Vertical Markets at Global Payments.

What you'll own:

Technical Partnership Strategy & Ecosystem Leadership

Develop and execute the technical partnership strategy supporting Genius POS across Enterprise Restaurant, SMB Restaurant, Small Business and Retail, Sports & Entertainment Venues, and Food Service Management.

Establish scalable technical partnership frameworks that improve partner onboarding speed, integration quality, operational reliability, and long-term partner success.

Define technical partner program standards, certification requirements, readiness criteria, and governance processes across the Genius ecosystem.

Partner with business partnership leadership to prioritize technical initiatives that support ecosystem growth, customer value, and market expansion.

Integration Governance & Technical Partner Enablement

Own the technical evaluation process for existing and prospective partners.

Develop and maintain integration standards, onboarding requirements, certification programs, testing protocols, and launch readiness criteria.

Lead partner for technical discovery, architecture reviews, implementation planning, and technical risk assessments.

Establish repeatable playbooks that accelerate partner onboarding while maintaining platform quality and security standards.

Ensure partners have the documentation, support models, tooling, and technical resources needed for successful integration of development and deployment.

Product Alignment & Integration Lifecycle Management

Partner closely with Product and Engineering leadership to align partner integration plans with product strategies and platform capabilities.

Influence integration of roadmaps through technical assessments, partner demand signals, customer needs, and business value analysis.

Coordinate integration of delivery activities across partners, Product, Engineering, QA, Professional Services, and Support teams.

Own partner integration lifecycle management from technical assessment through certification, launch, support readiness, operational monitoring, enhancement coordination, and retirement planning.

Manage integration dependencies, launch sequencing, migration planning, and partner readiness milestones.

Partner Technical Operations & Escalation Management

Establish operational processes supporting ongoing integration of health and partner success.

Own technical escalation management for strategic partners and critical customer-impacting issues.

Develop governance models for issue tracking, root cause analysis, service-level expectations, and continuous improvement initiatives.

Partner with Customer Support, Operations, Technical Services, and Engineering teams to ensure timely issues of resolution and effective communication.

Drive ongoing improvements in integration reliability, performance, and supportability.

Security, Compliance & Technical Standards

Ensure all partner integrations meet required security, data privacy, compliance, and operational standards.

Partner with Information Security, Compliance, Risk Management, and Engineering teams to evaluate partner technical architectures and integration approaches.

Establish technical review processes that identify potential risks prior to implementation.

Support domestic and international expansion initiatives by ensuring integration models meet local technical and regulatory requirements.

Partner Certification & Program Scalability

Design and manage scalable certification programs for partner integrations.

Own certification requirements, testing methodologies, launch criteria, and recertification standards.

Create technical governance processes that enable ecosystem growth without creating operational bottlenecks.

Establish partner maturity models, technical scorecards, and performance metrics that drive accountability and continuous improvement.

Team Leadership & Organizational Growth

Build and lead a high-performing technical partnership organization across:

Partner Technical Management

Partner Integration Planning

Partner Solution Architecture Coordination

Partner Certification & Testing

Technical Enablement

Integration Lifecycle Management

Technical Escalation Management

Partnership Operations & Reporting

Mentor and develop team members while creating clear ownership models, operating rhythms, governance processes, and performance expectations.

Partner closely with Business Partnerships leadership to ensure consistent execution across the entire partner lifecycle.

What you'll bring:

A bachelor's degree is required .

8+ years of experience in technical partnerships, technical program management, partner integrations, platform ecosystems, solution consulting, or related technology leadership roles.

Experience managing API-based integrations, SaaS ecosystems, platform partnerships, or enterprise software implementations.

Strong understanding of software development lifecycles, system integrations, API frameworks, technical onboarding, and implementation methodologies.

Experience collaborating with Product Management, Engineering, Security, Operations, Support, and customer-facing business teams.

Demonstrated success managing complex cross-functional initiatives involving external technology partners.

Experience leading teams and building scalable technical processes and governance models.

Strong communication and stakeholder management skills with the ability to engage both technical and executive audiences.

Ability to travel domestically and internationally as needed.

It's a bonus if you have the following!

Experience within restaurant technology, hospitality technology, venue management systems, retail technology, or food service management ecosystems.

Familiarity with POS platforms, payments, commerce platforms, loyalty systems, ordering platforms, labor management solutions, inventory systems, and related technologies.

Experience with partner certification programs, developer ecosystems, API platforms, and technical alliance programs.

Background in enterprise SaaS, fintech, payments, commerce platforms, or hospitality software.

Experience supporting international products and partner ecosystems.

Our perks - what we’ll bring for you:

A competitive salary and benefits package that recognizes your contribution

Opportunities to grow your s