Director, Order to Cash

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Director, Order to Cash

Job Description

Job Title: Director, Order-to-Cash (Genewiz)

• Location: South Plainfield, NJ (4 days on-site)
• Shift: M-F 9am-5pm

At Azenta Life Sciences

At GENEWIZ, from Azenta Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

GENEWIZ is a global leader in multiomics and synthetic solution services with headquarters in South Plainfield, NJ and offices and operations worldwide. We empower our customers’ research by providing high-quality, precision-based solutions from discovery through clinical development, enabling scientists to make breakthroughs faster and more efficiently. Key services include Next Generation and Sanger sequencing, gene synthesis, gene-to-discovery solutions including antibody production, viral packaging and mRNA synthesis. Together with our customers, we can be the partner of choice for life science communities worldwide, driving advancements that foster innovation across the globe.

How You’ll Make an Impact

The Director, Order-to-Cash (O2C), Genewiz, will lead the end-to-end O2C function, including billing, cash applications, collections, accounts receivable (AR), customer inquiries, quarterly reporting, controls & compliance, and process transformation.

This role is accountable for improving cash flow, working capital performance, billing accuracy, and the customer experience while transforming a complex, high-volume, O2C environment into a scalable global operating model.

What You’ll Do

Lead a globally blended organization of approximately 20 team members

Manage 4–6 functional leaders across billing, collections, cash applications, AR, and process transformation

Oversee shared services delivery across regions, towers, service levels, and operational performance metrics

Lead invoice generation, delivery, accuracy, credit memo processing, across automated and manual workflows

Oversee customer portal management across multiple platforms and monitor upload performance.

Manage billing controls, customer-specific billing requirements, month-end requirements, system exceptions, and third-party order processing.

Partner with Sales, Operations, IT and other organizations to resolve recurring issues caused by upstream data.

Lead a blended internal and shared services billing team of approximately 4–8 resources supporting regional billing requirements

Drive improvements in invoice accuracy, billing cycle times, and customer inquiry management.

Develop and execute collections strategy across customer segments, regions, risk profiles, and account ownership models

Own AR aging performance, overdue balance reduction, collection prioritization, escalation processes and bad debt exposure management

Coordinate dispute resolution with cross-functional organizations to accelerate collections.

Manage order hold processes to balance business risk and customer satisfaction.

Manage a team of approximately 6 – 15 collectors to drive portfolio optimization and increase collection effectiveness.

Improve DSO, dispute aging, collector productivity, documentation of activities and commitments, cash forecast reliability, and customer outreach discipline

Oversee timely and accurate cash applications across ACH, wire, credit cards, lockbox, and electronic payment channels.

Design and implement an end-to-end unapplied cash management process.

Drive enhancements to reduce intercompany journal processes for shared customer payments

Lead a shared services-based cash applications team of approximately 3–6 resources, with internal process ownership and cross functional collaboration.

Drive improvements in cash posting accuracy, unapplied cash reduction, credit card processing, and automation initiatives

Lead global O2C process standardization across billing, collections, cash application, customer inquiries, reporting, and shared services delivery

Guide in-sourcing activities to re-shore activities currently performed in a shared service environment

Assess current-state process and system gaps, and design future-state standardized workflows to enhance O2C performance.

Lead a lean transformation and process excellence team of approximately 2–4 resources, working through a matrixed model with IT, Finance, Operations, Sales, Customer Support, and shared services

Deliver measurable improvements in automation, invoice cycle time, DSO, unapplied cash, dispute aging, productivity, and sustainable process adoption

Standardize global O2C processes, controls, roles, handoffs, and escalation paths

Reduce manual workflows, customer portal fragmentation, spreadsheet dependency, and regional process variation

Implement scalable playbooks, automation opportunities, dashboards, and continuous improvement routines

Partner with Sales on pricing, contract clarity, deal terms, billing requirements, and customer escalations

Collaborate with Customer Support to resolve billing disputes, credits, payment issues, and customer experience concerns

Work with Lab Operations to align order completion, billing triggers, service delivery timing, and issue resolution

Partner with IT to improve system integration, workflow automation, data quality, and reporting across CRM, order tools, and ERP platforms

Coordinate with Finance and Controllership on revenue recognition, close activities, audit readiness, and control compliance

Lead all Genewiz O2C functions, including billing, collections, cash applications, AR, dispute management, and shared services delivery

Define and execute the global O2C operating model, service delivery structure, governance cadence, and performance expectations

Build functional leadership capability, accountability, and succession strength across O2C teams

Own DSO, AR aging, overdue balances, bad debt exposure, collections effectiveness, and cash conversion performance

Drive measurable improvements in working capital through disciplined collections, dispute resolution, billing accuracy, and cash application performance

Develop customer segmentation, KPI reporting, and operating rhythms aligned to the Genewiz business model

Standardize global O2C processes, controls, roles, handoffs, and escalation paths

Reduce manual workflows, customer portal fragmentation, spreadsheet dependency, and regional process variation

Implement scalable playbooks, automation opportunities, dashboards, and continuous improvement routines

Improve process integration across CRM, order management tools, ERP, banking, customer portals, and reporting platforms

Strengthen upstream data quality to reduce billing errors, downstream rework, disputes, and cash application exceptions

Partner with IT to prioritize system enhancements, automation, workflow controls, and reporting improvements

Strengthen billing, AR, cash application, credit memo, and dispute management controls

Ensure alignment with revenue recognition requirements, audit standards, close timelines, and internal control expectations

Balance process efficiency with appropriate control rigor, documentation, and accountability

What You Will Bring

Bachelor’s degree in Finance, Accounting, Business, or related field

10+ years of experience in order-to-cash, accounts receivable, billing, collections, shared services, or finance operations

5+ years of exper