Director, Product Automation

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Product Automation based in Canada.

The Director, Product Automation will lead the development and implementation of an organization-wide AI and automation strategy, transforming how services are delivered and how clients experience technology-enabled solutions. This founding leadership role offers the opportunity to build a new function from the ground up and establish a scalable approach to product innovation. You will identify and implement technologies that improve community management, social media strategy, insights, monitoring, and social listening while maintaining high standards of quality and client service. Working closely with operations, product marketing, growth, and executive leadership, you will connect internal innovation with compelling market positioning. The role combines strategic vision, practical experimentation, and cross-functional influence to deliver measurable improvements in service quality, efficiency, and scalability. You will also help shape a clear vision for combining AI capabilities with human expertise in a rapidly evolving digital landscape.