Dispatcher

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

Acciona offers a competitive salary, relocation assistance where relocation is required and approved, 401(k) retirement plan, medical, dental, vision, life, short and long-term disability benefits, tuition reimbursement, paid time off, and more.

• The Support Desk Dispatcher is responsible for receiving, documenting, prioritizing, assigning, and following up on facility service requests. This position acts as the central communication point between building occupants, facility management, technicians, cleaning teams, maintenance personnel, vendors, and site leadership.
• The Dispatcher ensures that work orders are properly entered into the facility management system, assigned to the appropriate resource, monitored through completion, and communicated to the customer.

Job Description

• MISSION
• Support the implementation and monitoring of quality standards, processes, and business continuity, managing projects and collaborating with business areas to optimize efficiency and ensure regulatory compliance.

• POSITION RESPONSIBILITIES
• 1. Consolidate and manage quality reports and processes from business areas, ensuring their proper integration into the sustainability report and alignment with organizational standards.
• 2. Implement and monitor models and tasks related to business continuity to ensure the operational readiness of critical assets in the event of potential disruptions.
• 3. Perform detailed monitoring of quality projects and processes, managing operational activities such as the preparation of presentations, reports, and supporting materials necessary to ensure their effective execution.
• 4. Support the implementation and maintenance of ISO and international standards, collaborating with businesses on their certification, compliance, and continuous improvement.
• 5. Monitor and analyze data and results reported by businesses regarding quality and processes, proposing corrective and preventive measures to ensure consistency and accuracy.
• 6. Collaborate in updating and maintaining corporate regulatory systems, adapting tasks to changing needs and ensuring alignment with organizational and regulatory requirements.

Required Skills and Competencies

• EDUCATION
• - Degree in Engineering, Business Administration, Economics, or similar
• - Master's degree in Quality Management and Process Reengineering, Strategic Process Management, or similar

• EXPERIENCE
• 1-2 years of experience in similar roles

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in US, as well as the Top Employers North America 2022, 2023, 2024 & 2025 seal, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.