Dispatcher

Dispatcher || Stoneham, MA

Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.

We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.

Job Duties

Dispatch technicians to service calls based on location, skill set, priority, and customer needs

Manage and adjust the daily service schedule throughout the day

Monitor technician progress and keep calls moving efficiently

Communicate schedule changes and arrival updates to customers

Work closely with technicians, CSRs, managers, and field leadership

Prioritize emergency and high-priority calls

Help maximize technician productivity and minimize drive time

Maintain accurate notes and job information in the dispatching system

Respond quickly when schedules change, calls run long, or emergencies arise

Support customers and field teams in a fast-paced service environment

Skills & Experience

2+ years of dispatching experience preferred

HVAC, plumbing, electrical, or home services dispatch experience strongly preferred

Strong organization, problem-solving, and decision-making skills

Ability to manage multiple technicians and calls at the same time

Excellent communication and customer service skills

Ability to stay calm and adjust quickly when priorities change

Strong computer skills and experience with scheduling/dispatch software

Service Titan experience strongly preferred

Knowledge of local geography and efficient routing is a plus

What Success Looks Like

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

Employee and family discounts on services

Apply today and join the team at Sila Services!