Dispatcher- Medical Logistics- Third Shift

Dispatcher

Accurate Courier Services is looking for a dependable, detail-oriented Dispatcher to join our Cincinnati team.

We specialize in medical courier services, supporting healthcare organizations with deliveries that are often time-sensitive and critical. Our Dispatch team is responsible for keeping those deliveries moving—coordinating drivers, monitoring active work, identifying potential service issues, and responding quickly when something doesn't go as planned.

This is a fast-paced position for someone who can manage multiple priorities at once, communicate clearly, make good decisions, and stay calm when things change quickly.

What You'll Do

Monitor and manage active on-demand orders and routed deliveries

Assign orders to drivers based on location, availability, timing, and delivery requirements

Communicate directly with drivers regarding assignments, delays, pickups, deliveries, and service issues

Monitor routes and deliveries for delays, missed stops, or other potential problems

Identify issues early and take action to keep deliveries on track

Complete Quality Assurance and service-recovery tasks as assigned

Investigate delivery issues and gather the information needed to resolve them

Coordinate with Operations and other team members when additional support or escalation is needed

Maintain accurate documentation of driver and delivery information

Answer incoming calls and assist clients and drivers as needed

Follow established procedures while using good judgment when unexpected situations come up

Communicate clearly and professionally with clients, drivers, and coworkers

What We're Looking For

High school diploma or GED

At least 1 year of dispatch, logistics, customer service, or similar experience preferred

Strong verbal and written communication skills

Ability to make decisions and solve problems in real time

Ability to manage multiple drivers, orders, and priorities at once

Strong attention to detail

Comfortable working in a fast-paced environment where priorities can change quickly

Comfortable using computers and learning new software and systems

Basic Microsoft Excel knowledge

Dependable with consistent attendance and punctuality

Willingness to work overtime when needed

Schedule

Full-Time: 10pm-6am

Schedule may vary based on department needs.

Weekend availability is required. Candidates must be available to work Saturdays and Sundays as scheduled.

Pay

Starting at $20.00 per hour

Pay may vary based on experience and qualifications.

This is an on-site position at our Cincinnati location and is not remote.

We're looking for someone who can keep track of a lot of moving pieces, catch problems before they become bigger problems, and make good decisions without needing someone to tell them every next step.

If that sounds like you, we'd love to hear from you.

Apply today to join the Accurate Courier Services team.