Division IT Manager

Job Description:

Position Overview

The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making.

The role operates within a complex delivery model, managing a combination of:

• •Global IT leaders (Infrastructure/Cyber and Data/Applications)
• •Regional IT resources (Europe, China)
• •Multiple MSPs across regions

Success requires the ability to lead through influence, structure, and governance—not direct execution alone.

The IT Manager must transform a fragmented IT landscape into a standardized, data-driven and secure environment, aligned with:

• •Current Divisional IT roadmap
• •ERP standardization (Acumatica)
• •Data platform evolution
• •Cyber and infrastructure modernization

Organizational Scope & Team Leadership

The Division IT Manager leads a hybrid global IT team, including:

• •Direct / Functional Leadership
• •1 Global Infrastructure, IT Operations & Cyber Security Manager
• •1 Global Data Analyst (evolving into Data & Business Applications Lead)
• •Regional IT Resources
• •2 IT resources in Slovenia (applications, ERP support, operations)
• •1 IT Specialist in China

External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia

Leadership Expectations

The Division IT Manager must:

• •Define clear roles, responsibilities, and accountability model across all resources
• •Eliminate overlap and inefficiencies currently visible across IT activities
• •Establish a scalable “hub-and-spoke” IT operating model
• •Drive alignment between: Internal IT, Segment IT, MSP partners
• •Ensure: global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles.

Core Responsibilities

1. IT Strategy, Governance & Operating Model

• •Own the division IT strategy and ITW Front-to-Back execution roadmap
• •Establish a clear IT operating model across global and regional teams
• •Define governance across: data, ERP, Cyber, Infrastructure
• •Implement structured reporting and performance tracking across all IT layers
• •Ensure strict adherence to 80/20 prioritization discipline

2. ERP Modernization Leadership (Global Accountability)

• •Lead the global Acumatica rollout across all sites
• •Govern ERP standardization, eliminating: legacy systems, site-specific deviations
• •Ensure ERP becomes:
• •Single source of truth for core business processes
• •Foundation for data and analytics

• •Supervise execution through:
• •Data/App Lead
• •Regional IT resources

3. Data & Business Applications Leadership ( Critical Capability )

• •Elevate the Data Analyst role (part of the IT team) into a Data & Applications capability leader, providing direction, prioritization, and technical guidance
• •Define and enforce:
• •Data governance and ownership model
• •Enterprise data architecture principles
• •Standardized KPI and reporting framework

• •Lead the design and evolution of the divisional data platform, ensuring:
• •Integration of data across ERP (Acumatica), supply chain, and shop floor systems
• •Elimination of siloed and spreadsheet-based reporting
• •Creation of a single, reliable data foundation for decision making

• •Drive adoption and standardization of key technologies:
• •Power BI as the standard for data visualization and business reporting
• •Modern data platforms (i.e. Microsoft Fabric, Snowflake or equivalent) for:
• •Data ingestion
• •Transformation
• •Storage and analytics

• •APIs and integration frameworks to enable scalable and maintainable system connectivity
• •Python (or equivalent) for:
• •Data engineering
• •Automation
• •Advanced analytics use cases

• •Ensure the Data function delivers practical, business-relevant use cases, including:
• •Forecasting improvement (ML-driven where appropriate)
• •Supply chain and operational visibility
• •Financial and operational KPI standardization

• •Act as functional leader of Data expertise, with the expectation to:
• •Guide, coach, and grow a Data expert within the team
• •Maintain sufficient technical understanding to challenge design decisions
• •Ensure solutions remain simple, scalable, and aligned to business needs (ITW 80/20 mindset)

4. Infrastructure, Cyber & MSP Orchestration

• •Lead through the Global Infra & Cyber Manager, ensuring:
• •Consistent cyber posture across all sites
• •Centralized vulnerability management
• •Standardized infrastructure

• •Address FTB risks:
• •Cyber gaps across multiple sites
• •Aging infrastructure
• •Inconsistent MSP capabilities

• •Drive:
• •Azure migration
• •AD consolidation
• •Network standardization

• •Rationalize MSP landscape:
• •Define clear SLAs
• •Remove underperforming vendors
• •Standardize service delivery

5. Global Delivery & Execution Model

Establish clear accountability across distributed teams.

• •Implementing: standard project governance and consistent delivery framework
• •Ensure execution discipline across: internal team and external providers
• •Balance: centralization (standards, platforms) and local flexibility (business needs)

6. IT Operations (Right-Sized & Optimized)

• •Ensure stable operations across: infrastructure, applications, end-user support
• •Transition non-value-added work to: MSPs and automation
• •Focus internal resources on growth and transformation priorities (AA)

7. Financial & Vendor Management

• •Own: IT budget, investment prioritization, vendor strategy
• •Ensure alignment with: low-cost mindset and value-driven investments

Required Experience & Skills

• •Leadership & Organizational Complexity
• •Experience leading distributed, global IT teams
• •Proven ability to manage:
• •Hybrid teams (internal + MSP)
• •Multi-layered accountability structures
• •Strong governance, prioritization, and decision-making skills
• •ERP & Applications
• •Strong ERP modernization experience
• •Acumatica experience strongly preferred
• •Experience rationalizing multi-ERP environments

• •Data & Analytics
• •Strong experience building and scaling:
• •Data architectures and data platforms
• •End-to-end data pipelines (ingestion > transformation > visualization)

• •Hands-on understanding (not necessarily deep execution) of:
• •Power BI (data modeling, semantic layers, KPI standardization)
• •Modern data platforms:
• •Microsoft Fabric (preferred) or
• •Snowflake / equivalent cloud data platforms

• •Data integration patterns, including:
• •APIs
• •ETL / ELT processes

Programming and data manipulation (Python, SQL)

• •Proven ability to:
• •Transition organizations from fragmented reporting to standardized data-driven decision making
• •Drive business adoption of data, not just technical implementation

• •Experience leading or managing data specialists or analytics teams, including:
• •Setting priorities
• •Providing architectural direction
• •Ensuring alignment with business outcomes

• •Cyber & Infrastructure
• •Experience managing cyber risk across multiple sites and vendors
• •Strong understanding of:
• •Cloud transformation
• •Security frameworks
• •Infrastructure standardization

• •Execution & Transformation - proven track record of:
• •Delivering transformation in complex environments
• •Driving standardization and simplification
• •Strong change management capability

Success Profile

The ideal candidate:

• •Is a true orchestrator, not a hands-on technician
• •Has experience in global, multi-site manufacturing environments
• •Can manage complex delivery models (internal + MSP + regional IT)
• •Drives simplification, accountability, and measurable outcomes
• •Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer)

Key Outcomes

Within 12–18 months, the Division IT Manager will:

• •Establish a clear and scalable IT operating model
• •Stabilize and progress Acumatica global rollout
• •Deliver data visibility improvements across all key f