eCOA Project Manage- Remote/North America (US, Canada, Mexico) & Argentina

eCOA Project Manage- Remote/North America (US, Canada, Mexico) & Argentina

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

• Why Syneos Health
• •We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• •We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• •We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

eCOA Project Manager

Remote - North America (United States, Canada, Mexico, Argentina)

Are you an experienced project manager with a passion for clinical technology, digital health solutions, and improving the patient experience in clinical research? Do you thrive at the intersection of clinical operations, software implementation, vendor management, and stakeholder collaboration?

We are seeking an eCOA Project Manager to join our growing Clinical Surveillance & Training (CST) organization. In this highly visible role, you will lead the end-to-end delivery of electronic Clinical Outcome Assessment (eCOA) solutions across global clinical trials, serving as the primary point of accountability for study-specific eCOA implementation and oversight.

This is an exciting opportunity for a project management professional who enjoys driving complex technology-enabled clinical programs, collaborating with global stakeholders, managing multiple vendors, and ensuring high-quality electronic data collection solutions that support study endpoints, patient engagement, and data integrity.

You will be joining a highly collaborative and supportive team known for its strong culture, long-tenured leadership, and commitment to helping one another succeed.

WHAT YOU WILL DO

As an eCOA Project Manager , you will oversee the planning, implementation, delivery, and ongoing management of eCOA solutions throughout the clinical trial lifecycle. You will act as the primary liaison between internal stakeholders, sponsors, and eCOA vendors to ensure systems are configured accurately, tested thoroughly, and delivered on schedule.

eCOA Strategy & Study Delivery

Lead eCOA activities from study startup through closeout.

Manage study-specific eCOA project plans, timelines, milestones, and deliverables.

Serve as the primary eCOA subject matter expert for assigned clinical studies.

Ensure electronic assessments align with protocol requirements, study objectives, and regulatory expectations.

Support global studies involving patient-reported outcomes, clinician-reported outcomes, and other electronic assessments.

Drive implementation of lessons learned and continuous improvement best practices across programs.

eCOA System Build & Oversight

Oversee study-specific eCOA software design, configuration, and deployment.

Manage eCOA system builds, including:

Questionnaires and instruments

Scales and assessments

Visit schedules

Device configurations

Language requirements

Study workflows

Ensure systems are built, validated, and maintained with a high degree of accuracy.

Review and approve vendor deliverables throughout the build lifecycle.

Coordinate system updates, enhancements, and ongoing maintenance activities.

User Acceptance Testing (UAT)

Develop comprehensive User Acceptance Testing (UAT) strategies and test scripts.

Lead and execute UAT activities to validate study functionality.

Identify, document, and resolve testing issues in collaboration with vendors and stakeholders.

Ensure all eCOA solutions meet quality expectations before deployment.

Drive inspection-ready documentation and testing records.

Vendor & Stakeholder Management

Serve as the primary liaison between sponsors, internal teams, and eCOA vendors.

Manage vendor timelines, deliverables, risks, and issue resolution.

Build strong relationships with sponsors and cross-functional study teams.

Provide regular project status updates and communicate key milestones.

Participate in governance meetings and sponsor-facing discussions.

Escalate risks proactively and drive solutions to keep projects on track.

Clinical Operations Collaboration

Partner closely with:

Clinical Operations

Data Management

Biostatistics

Clinical Science

Assessment Science

Project Management

Technology Vendors

Sponsors

Ensure alignment across all stakeholders throughout study execution.

Contribute to broader project plans to support successful study delivery.

Support study teams in understanding eCOA processes, timelines, and best practices.

Licensing, Copyrights & Translations

Manage assessment licensing and copyright procurement activities.

Coordinate with copyright holders and key opinion leaders as required.

Oversee scale and instrument translations supporting global clinical trials.

Partner with translation vendors to ensure high-quality multilingual implementations.

Manage associated timelines, documentation, and vendor deliverables.

Risk Management & Quality Oversight

Identify project risks and develop mitigation strategies.

Monitor study health, timelines, and quality metrics.

Ensure compliance with SOPs, work instructions, sponsor requirements, and industry regulations.

Maintain ongoing project documentation and contribute to Trial Master File (TMF) readiness.

Support internal audits, sponsor audits, inspections, and quality initiatives.

Project Leadership & Team Support

Manage competing priorities across multiple studies simultaneously.

Provide guidance and mentorship to project specialists and team members.

Support resource planning and forecasting activities.

Contribute to process improvement initiatives that enhance quality, efficiency, and customer experience.

Serve as a trusted consultant and problem solver for eCOA-related challenges.

WHO YOU ARE

Required Qualifications

Bachelor's degree or equivalent combination of education and relevant experience.

Minimum of 4+ years of project management experience within:

eCOA

eClinical technologies

Clinical trial technology vendors

CRO environments

Pharmaceutical or biotechnology organizations

Demonstrated experience leading end-to-end eCOA implementations across clinical studies.

Experience managing software implementation projects and complex vendor relationships.

Experience authoring and executing User Acceptance Testing (UAT) plans and scripts.

Experience collaborating with cross-functional clinical research teams.

Strong understanding of:

eCOA platforms and technologies

Patient-reported outco