ED Unit Services Tech - BWFH

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

ED: The Unit Service Technician provides a broad range of care and services to patients, including but not to limited to EKG, phlebotomy, equipment cleaning, and stocking of rooms under the supervision of a licensed nurse. They perform a wide range of secretarial duties, including but not limited to organizing paperwork, answering the phone, paging, and receiving of Emergency Department patients into the medi-tech computer system. They will provide safe accurate transportation of patients throughout the hospital. They will perform 1:1 sitting when necessary. The Unit Service Technician of the Emergency Department will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice.

• 1. PROVISION OF A SAFE ENVIRONMENT
• •Anticipates and identifies patient safety risks in cooperation with licensed nurse and take appropriate action.
• •Follows and maintains restraint policies under supervision of licensed nurse. Checks with nurse before utilizing or removing any restraints.
• •Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• •Demonstrates knowledge of the location of emergency equipment.

• 2. ORGANIZATIONAL ETHICS
• •Receives visitors to the ICU in a professional manner, projecting a positive public image.
• •Respects and supports a culturally diverse staff and patient population.

• 3. MANAGEMENT OF RESOURCES
• •Efficiently organizes time and prioritizes ICU needs.
• •Maintains and organizes supplies/ordering as needed
• •Cleans designated equipment weekly.
• o bedside equipment
• o Pumps
• o Carts
• o EKG machines, etc.

• 4. MANAGEMENT OF INFORMATION
• •Assists nursing and secretarial staff to provide support to ensure efficient and confidential flow of information.
• •Communicates patient information to licensed nurse in a timely manner, i.e.,change in patient condition such as loss of consciousness, abnormal vital signs, falls, complaints of pain or any unusual event.
• •Answers patient call lights, telephone and screen calls in a courteous manner. Relays accurate messages to appropriate personnel.
• •Prioritizes duties to ensure efficient operation of the ICU.
• •Utilizes hospital e-mail to access staff meeting minutes and memos.

• 5. COLLABORATIVE INTERDISCIPLINARY CARE
• •Maintains and fosters and teamwork approach to patient care.
• •Participates in interdisciplinary committees/teams.
• •Delivers specimens to laboratory as needed, following proper procedures related to the handling of specimens during transport, as requested by staff.

• 6. PATIENT/FAMILY EDUCATION
• •Provides patients/families with basic nursing care instruction as directed by the licensed nurse.
• •Assists family members with protocol for visiting patients in the ICU.

• 7. COMPETENCY
• •Maintains compliance with hospital, nursing and unit specific competencies.

• 8. QUALITY IMPROVEMENT
• •Participates in hospital wide and unit based SEAQ programs and activities.
• •Identifies and communicates quality issues to Nurse Director/Clinical leader.

• 9. PATIENT CARE
• •Provides basic nursing care to patients including bathing, shaving, mouth care, peril-care, and linen changes as directed and requested by licensed nursing staff. Maintains standard precautions in delivery of care.
• •Takes vital signs, completes intake and outtake data, and daily weights as directed and requested by the licensed nursing staff.
• •Responds to all patient call lights in a timely manner.
• •Understands and utilizes body substance isolation.
• •Provides technical support for the ICU licensed nurse staff by performing tasks which may include, but not limited to: EKG, Phlebotomy, Accucheck, 02 Sat, simple dressings-by request and under the direction of the RN.
• •Provides safe and accurate transport for patients/supplies/specimens
• •Provides 1:1 observation when necessary

• 7. CONTINUUM OF CARE
• •Interacts and works with other departments to provide interdisciplinary patient care, i.e., PT, OT, Dietary, SPD, and Maintenance.

• Supervisory/Managerial Responsibilities (Y/N): No
• Includes Budgetary Responsibilities (Y/N): No

• -OPIC:
• 1. PROVISION OF A SAFE ENVIRONMENT
• •Anticipates and identifies patient safety risks in collaboration with patient care team and takes appropriate action.
• •Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• •Clears hallways of clutter.

• 2. ORGANIZATIONAL ETHICS
• •Interacts with patients, families, and staff in a professional manner, projecting a positive public image.
• •Respects and supports a culturally diverse staff and patient population.
• •Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• •Respects and maintains the confidentiality and privacy of patient, employee, and hospital information at all times.
• •Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN, Nursing Director, or Nursing Supervisor, as needed.
• •Dresses appropriately and according to dress code requirements, including wearing visible hospital I.D. badge that identifies self at all times.

• 3. MANAGEMENT OF RESOURCES
• •Efficiently organizes time and prioritizes requests for service based on urgency.
• •Cleans equipment as needed.
• •Delivers linen to units as requested.
• •Disposing of trash, soiled linens, medical waste, and disposable items, appropriately and as necessary
• •Provides assistance to co-workers, as requested.
• •Is flexible adapts to changing patient and department needs including but not limited to: offering assistance to other team members and adjusting assignments.

• 4. MANAGEMENT OF INFORMATION
• •Reviews and is knowledgeable of appropriate policies, procedures, and work rules.
• •Utilizes hospital E-mail to access staff meeting minutes, notices, and memos.
• •Maintains timely ongoing verbal communication with RN throughout the shift, regarding patient condition including, the status of completing delegated tasks. Recognizes and notifies RN immediately of any significant change in a patient’s condition and/or monitoring alarms (for example: change in vital signs, change in patient’s mental status, complaints of pain, abnormal blood sugar, patient fall or other injury, patient concerns with care).
• •Accurately collects and records patient data (vital signs, intake and output, blood sugar, weights, other) and complies with hospital documentation standards to ensure a complete and accurate patient record.

• 5. COLLABORATIVE INTERDISCIPLINARY CARE
• •Maintains and fosters and teamwork approach to patient care.
• •Performs and records vital signs, EKG, and phlebotomy under the supervisor of a licensed Nurse. Assist interdisciplinary staff with patient procedures as needed.
• •Utilizes Epic EHR to document all appropriate care.
• •Notification of need for repair of medical equipment to appropriate parties.

• 6. PATIENT/FAMILY EDUCATION
• •Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services.
• •In collaboration with the licensed nurse, reinforces the patient education provided by the nurse and provides patients/families with basic patient care instruction, such as instruction for using the call light and safety requirements.

• 6. COMPETENCY
• •Complies with established practi