EMEA Sustainability Regional Operations Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a n Sustainability Regional Operations Manager

About JLL

We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves

Core Function:

The Regional Sustainability Operations Manager (P2) is a junior sustainability manager role combining programme management with data and analytics capability. Sitting within the Sustainability Operations Team (SOT) function, this role is pivotal in helping integrate our sustainability requirements into BAU deliverables across all regional execution stakeholders – including IFM, D&C, engineering, and others as required .

The role provides vital operational support across carbon, energy, water, and waste programmes, ensuring delivery against client commitments and maintaining the rigour required for effective governance and reporting.

This is not a people-management position; success is measured through collaborative delivery and analytical contribution.

Key responsibilities include:

Programme Management – Project biweekly calls, POR tracking, timeline management, and stakeholder coordination across carbon/energy/water programmes.

Carbon/Energy Programme Coordination – ECM implementation support, OP technical packages, carbon project pipeline tracking, and M&V coordination.

Data & Analytics – Interpret performance metrics, support dashboard development, EUI benchmarking, and utility data oversight.

FM Ops Interface – IFM liaison, site-level engagement, troubleshooting, and chase-ups on project delivery.

Reporting & Governance – OP submissions support, client-facing updates, program performance metrics & governance reporting, and ESG compliance documentation.

Stakeholder Engagement – Bi-weekly connects with BB programme leads, regional IFM teams, and vendor coordination.

WASTE/SOFT SERVICES – DATA ANALYTICS INTERPRETATION/PROGRESS REPORTING ETC.

Programme Coordination & Delivery

Plan and prioritise activities to meet roadmap and schedule expectations for carbon, energy, water, and waste management programmes

Track POR delivery against milestones; maintain programme trackers, risk logs, and action registers

Coordinate with FM Projects Lead to ensure sustainability projects are scheduled, delivered, and managed as expected • Coordinate with D&C and engineering teams on project delivery as required

Work with regional IFM team to identify building-level activities contributing to client sustainability goals

Own day-to-day programme progress tracking – flag blockers and escalate to ROL as required

Support full programme management lifecycles: tracking risks, assumptions, issues, and dependencies

Carbon/Energy Programme Support

ECM implementation coordination across audited EMEA sites • OP technical package preparation and submission support

Carbon project pipeline tracking and M&V coordination

• •Drive operational improvements through identification of energy and sustainability performance opportunities across the portfolio
• •Work with Performance Optimisation Manager to adjust processes where data insights indicate needed focus or calibration

Waste & Soft Services – Data Analytics & Progress Reporting

Support waste programme delivery including data analytics interpretation and progress reporting

Track and report on soft services sustainability KPIs (waste diversion, landfill reduction, recycling rates)

Coordinate with FM teams on waste data collection, completeness, and quality

Support Bin It Right , Oscar and other waste engagement programme delivery as required

Produce waste/soft services progress reports for client-facing governance updates

Data & Performance Analytics

Interpret performance metrics across carbon, energy, water, and waste programmes

Support dashboard development and maintenance (in collaboration with P1 Analyst where applicable) • EUI benchmarking support and utility data oversight

Manage energy, waste, and water data collection within JLL's technology platform

Produce monthly and quarterly reports tailored to client-specific requirements

Reporting & Governance

OP submissions support – preparation, coordination, quality assurance

Client-facing updates and programme performance metrics reporting

Programme performance governance reporting ( Creego , client ROBs)

ESG compliance documentation support (CDP, GRESB, DEFRA, NGERs)

Support corporate reporting objectives – management information on utilities and environmental impact

Ensure success stories are tracked and communicated to maintain programme awareness and engagement

Stakeholder Engagement & Regional Interface

Bi-weekly connects with BB programme leads and regional stakeholder teams

Engage with JLL facility managers, D&C leads, and engineering teams as working-level point of contact for sustainability programme delivery

Foster strong working relationships with internal and external stakeholders – collaborative, solutions-oriented

Establish strong working relationships with workstreams to deliver against KPI targets

Site team and/or v endor coordination and chase-ups on project delivery

Leverage client tools and in-house JLL tools for problem-solving; identify and secure alternative tools as needs arise

Expected Outcomes and Critical Deliverables (first 6-months)

OP2 2026 Technical Package support

Carbon POR Framework maintenance and tracking

Site-level EUI benchmarking (48 EMEA sites)

ECM implementation coordination (23 audited sites)

OP1 2027 pipeline preparation

OP2 2026 Decarbonisation audit glidepath submissions completed

Waste programme progress reporting and data analytics

Monthly/quarterly client-facing programme performance reports

SPLA workstream support (ad-hoc)

Every day is different, and in all these activities, we would encourage you to show your ingenuity.

Sound like you. To apply you need to be / have:

Requirements – Essential

University degree in engineering, environmental science, energy management, or related discipline

2–4 years’ experience in sustainability operations, energy management, or carbon programme delivery

Programme/project management capability – able to manage multiple workstreams simultaneously

Data literacy – comfortable interpreting performance data, utility metrics, and benchmarking outputs

Experience working with/within FM or IFM teams

Strong stakeholder communication – able to engage confidently with senior client stakeholders

Self-starting, collaborative, comfortable navigating ambiguity

Requirements – Desirable

Experience with corporate real estate sustainability programmes

Familiarity with EMEA energy markets and regulatory frameworks (ESOS, EPBD)

Sustainability data platforms ( QuickS