Employee Relations Operations & Analytics Coordinator

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Location Details:

This position can work remotely from a home office for day-to-day operations. Will travel to Dearborn, MI or Tampa, FL as needed.

Position Schedule:

Monday-Friday 8am-5pm

Position Summary:

Responsible for driving operational excellence and continuous improvement through data analysis, process automation, and project management. The ideal candidate is a highly analytical and results-oriented individual with a strong understanding of HR principles and a passion for leveraging technology to improve efficiency and effectiveness. Play a critical part in identifying and implementing automation solutions, specifically utilizing tools (Ex. Power Automate) to streamline ER processes and free up ER Specialists' time for more strategic initiatives.

Key Responsibilities:

Data Analysis & Reporting:

• •Collect, analyze, and interpret data from various sources (HRIS, case management systems, surveys) to identify trends, patterns, and areas for improvement within Employee Relations processes.
• •Develop and maintain key performance indicators (KPIs) and dashboards to track progress and measure the effectiveness of ER initiatives.
• •Conduct in-depth analysis of ER case data to identify root causes of issues and recommend solutions.
• •Prepare regular reports and presentations to communicate findings to stakeholders (e.g., HR leadership, management teams).

Process Improvement & Automation:

• •Identify and document existing ER processes and identify opportunities for improvement through automation, streamlining, and technology solutions.
• •Lead the design and development of automated workflows using tools like Power Automate to streamline tasks such as:
• •Case intake and triage
• •Data entry and updates in HRIS and case management systems
• •Document generation (e.g., investigation reports, correspondence)
• •Notifications and reminders for case follow-up
• •Data extraction and reporting

• •Explore and evaluate new technologies and tools to enhance ER operations (e.g., AI-powered chatbots, case management software).
• •Develop and implement best practices for data management and information security within the ER function.

Project Management:

• •Manage and execute special projects related to ER operations, such as process re-engineering, system implementation, and compliance initiatives.
• •Develop project plans, timelines, and budgets, and ensure projects are delivered on time and within budget.
• •Collaborating with cross-functional teams (IT, Legal, Finance) to ensure successful project implementation

Employee Relations Support:

• •Provide support to ER Specialists and Investigators on case management, data analysis, and reporting.
• •Assist in the development and delivery of ER training programs for managers and employees.
• •Administration of Attendance Discipline process
• •Stay abreast of relevant legal and regulatory updates impacting Employee Relations.

Supervisory Responsibilities:

None

Qualifications:

Required

Education (including minimum education and any licensing/certifications):

Bachelor’s degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experience

Experience:

• •1-3 years of experience in Human Resources
• •Experience with HRIS systems (e.g., Workday) and data analysis tools (e.g., Excel, SQL, Tableau).
• •Experience with workflow automation tools

Knowledge of:

• •Laws and regulations governing Human Resource practices and compliance
• •EEO and affirmative action guidelines
• •State and federal employment regulations
• •Principles of Employment Law
• •Process improvement techniques

Skills:

• •Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and draw meaningful conclusions.
• •Proficiency in project management methodologies and tools.
• •Excellent communication, interpersonal, and presentation skills.
• •Demonstrate strong technical writing skills to include procedure preparation
• •Prepare and present reports
• •Communicate effectively with all levels of management, employees and the public
• •Demonstrate strong problem solving and interpersonal skills

Preferred

Education:

At least one certification in related HR disciplines, i.e. PHR/SPHR, SHRM-CP/SCP

Experience:

• •3-5 years of experience creating and analyzing Human Resources/Employee Relations analytics
• •Prior experience building HR related dashboards, updating SOPs and managing large Human Resources/Employee Relations related projects
• •Experience with Power Automate is highly preferred
• •Human Resources experience within Employee Relations
• •Process improvement and automation

Skills:

Self-driven and resourceful

Ability to work independently

Advanced skills in Excel and Power BI

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

The annual salary range for this position is $59,134 - $91,998 with annual bonus potential, based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• •Medical plans with multiple coverage options, including HSA eligibility.
• •Prescription drug coverage.
• •Dental and vision benefits.
• •Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• •Company-paid basic life insurance.
• •Optional supplemental life insurance and dependent coverage.
• •Short-term and long-term disability coverage.
• •Critical illness, accident, and pet insurance options.

Retirement & Savings

• •401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• •Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• •Tuition assistance
• •Professional certification support with 100% reimbursement for eligible programs.
• •Opportunities for career development and advancement.

Additional Perks

• •Complimentary AAA membership with roadside assistance and travel discounts.
• •Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through 11/20/2026; however, it may close at any time once a qualified candidate pool is identified.