Engineer - Customer Identity and Access Management (CIAM)

JOB DESCRIPTION

Engineer - Customer Identity and Access Management (CIAM)

Location: Kraków, Poland

Working Days: Monday -Friday

Hybrid work: 2 days in office and 3 days remote

Working Hours: 9 am-5 pm

On Call: Rotation

The Opportunity

​​​

Sysco is hiring a highly skilled Engineer - Customer Identity and Access Management (CIAM) with a strong background in Customer Identity & Access Management (CIAM) solutions, specializing in Okta SSO and MFA. The ideal candidate will bring a minimum of 2 to 4+ years of experience in IAM technologies (Okta, Azure Entra, Identity Governance tools) and will play a critical role in designing, implementing, and supporting IAM solutions. This role requires hands-on expertise, cross-functional collaboration, and strong communication skills to drive secure and seamless identity solutions across the organization.​ This is an ​​individual contributor​ role.

​​ Responsibilities:

​​Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications

​​Designing, implementing, and maintaining CIAM solutions, leveraging Okta for global applications

​​Troubleshooting and resolving complex integration issues, ensuring service reliability and minimal disruption to business operations​

​​Developing and maintaining technical and project documentation, including architecture diagrams, project plans, status reports, and operational runbooks​

​​Serving as the technical SME for integration efforts, translating business and security requirements into effective identity solutions​

​​Providing 24X7 On-Call support for CIAM services​

​​Managing integration projects for end-to-end, including planning, scoping, resourcing, risk mitigation, stakeholder communication, and on-time delivery

​​​Developing custom scripts, customizations and APIs to support business needs​​

Requirements:

​​A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience

​​An advanced degree or IAM-related certifications

​​2 to 3+ years of experience in IAM technologies with strong hands-on expertise in Okta

​Experience in customizations, scripts development, and API development

​A proven track record leading IAM integrations involving SaaS, cloud, and on-prem platforms

​3+ years of experience with IAM platforms such as SailPoint, ForgeRock, or Azure AD

​​3+ years of experience managing or coordinating IT/security projects (Agile, Waterfall, or hybrid environments)

​​Okta Certified Professional or Developer​

​​Strong hands-on experience with Okta SSO, MFA, adaptive authentication policies, risk-based authentication, and advanced integrations

​Proven ability to integrate diverse business applications into CIAM platform

​Strong experience with API-based integration and REST API workflows for identity services

​Ability to develop and maintain Okta APIs, custom flows, and templates

​Experience in implementing risk-based, adaptive, and passwordless authentication solutions

​Advanced troubleshooting of issues and strong analytical skills

​Working knowledge of other IAM tools​

Benefits:

Private medical care

Hybrid working

Cafeteria platform

MultiSport card

Life insurance

Integration events

Complimentary coffee and tea available in the office

Convenient on-site parking for employees

Modern and well-equipped office with dedicated relaxation and leisure areas, including Xbox and foosball