Engineering Area Director

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About the Team

You’ll lead engineering for Emplifi Publisher, our enterprise social media tool and a core part of our Autonomous CX platform. Publisher uses Fuel AI to automate content scheduling across channels, predict the best times to post, and write copy in multiple languages, all from a single dashboard. Behind it sits a governance layer with custom, multi-stage approval workflows, so global brands with complex regional teams can publish at scale without risking brand safety. That combination of AI, scale, and enterprise-grade workflows makes for interesting engineering problems.

You’ll report to our Chief Product and Technology Officer and work in a leadership trio with a Product Area Director and a UX Lead, who jointly own the area’s success. You’ll also work with other Engineering Area Directors and our Engineering Platform team.

About the Role

As Engineering Area Director, you're accountable for how your product area builds, runs, and improves its products. You'll set the technical direction, lead engineering managers and architects, and own delivery speed, quality, and reliability in production. You'll also bring AI-native ways of working into how your teams build. You'll lead through people, systems, and judgment, while staying close enough to the technology to make sound calls.

What You'll Do Here

Define engineering and architecture strategy that supports the product direction

Join product discovery early to shape solutions and flag technical risk

Improve delivery speed, predictability, and release quality across your teams

Own production health: reliability, security, incident response, and compliance

Balance new product value against tech debt, operational work, and legacy complexity

Introduce AI-native engineering practices, tools, and guardrails

Lead, hire, and develop engineering managers, architects, and senior engineers

Manage the area's engineering budget, including cloud, tooling, and headcount

Collaborate with other areas on shared platforms, data, and standards

What You'll Bring to Us

Significant engineering leadership experience in SaaS or enterprise software

Experience leading multiple teams through engineering managers

Strong technical and architectural judgment

Experience owning production systems and operational quality

A strong product mindset and focus on customer value

A track record of improving delivery velocity and team effectiveness

Confidence managing budgets, workforce planning, and tough people decisions

Practical experience applying AI to software development

A collaborative style that works well in a Product, Engineering, and UX trio

What We Offer

International and fast-paced environment

Chance to work with the world's biggest brands at the CX tech leader

Agile and open-minded culture, with high levels of trust and flexibility

Opportunity for professional growth and development

Possibility to learn new and cutting-edge technologies in an environment that encourages new ideas

AI-first workplace with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future

Flexible working environment

Unlimited Paid Time Off

Sick Days & Community Service Days

Multisport card

Maternity and Parental Benefit

Work in an international environment in our modern offices in Karlín, with our big terrace and our own grill

There's more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.